Shay Carr
Progressive Insurance
Carrollton,GA
10
years of professional experience
Investigative claims professional with 8+ years of insurance experience specializing in fire, theft, bodily injury, catastrophe, and complex coverage investigations. Skilled in analyzing claim data, identifying fraud indicators, evaluating evidence, and synthesizing information from multiple sources to support investigative and coverage decisions. Experienced collaborating with SIU, law enforcement, forensic experts, and business partners while producing detailed investigative summaries and recommendations. Recognized for analytical decision-making, independent judgment, and the ability to communicate complex findings clearly and effectively.
Work History
Fire & Theft Rep
5 Years 4 Months- Investigate complex fire, theft, and theft recovery claims across auto and specialty lines through comprehensive fact gathering, analysis, coverage evaluation, and multi-state claim handling.
- Utilize internal and external databases, public records, vehicle history reports, policy records, surveillance materials, and other investigative resources to identify leads, verify claim information, and detect potential fraud indicators.
- Analyze complex investigative data and synthesize findings into concise reports and recommendations for claim resolution and fraud-related referrals.
- Collaborate with Special Investigations Unit (SIU) partners regarding concerning claim indicators, investigative strategies, regulatory reporting, and complex fraud-related matters.
- Coordinate with law enforcement, forensic experts, origin and cause investigators, and specialized vendors while analyzing records, statements, and evidence to support complex investigations and coverage decisions.
- Prepare detailed investigative summaries and recommendations supported by documented evidence, analytical findings, and investigative conclusions.
Claims Generalist Int
10 Months- Investigated bodily injury claims by analyzing liability, coverage, police reports, medical records, and supporting documentation to determine claim exposure and resolution strategy.
- Conducted interviews and gathered information from customers, claimants, witnesses, attorneys, and medical providers to evaluate reported injuries and verify claim facts.
- Analyzed medical treatment records, injury documentation, and claim data to assess damages, negotiate settlements, and resolve unrepresented bodily injury claims.
- Interpreted policy language and investigative findings to support coverage determinations and liability decisions.
- Identified potential fraud indicators, investigative concerns, and subrogation opportunities, referring matters for further review when appropriate.
- Managed an independent claim inventory while prioritizing competing deadlines, maintaining regulatory compliance, and delivering timely customer communication.
Claims Adjuster - Catastrophe
3 Months- Investigated catastrophe-related auto claims by evaluating coverage, liability, and reported loss circumstances to support timely claim resolution.
- Gathered and analyzed information from customers, witnesses, police reports, and supporting documentation to verify claim facts and determine appropriate claim handling.
- Interpreted policy language, identified potential coverage issues, and communicated claim decisions while managing a high-volume inventory across multiple jurisdictions.
Claims Generalist
1 Year 6 Months- Investigated auto claims through fact gathering, statement analysis, police report review, and coverage evaluation.
- Analyzed information from multiple sources to validate claim facts and support liability and coverage determinations.
- Identified potential fraud indicators and referred claims for further investigation when appropriate.
- Managed claim inventories and communicated findings to customers, business partners, and claim stakeholders.
Assistant Manager of Retail operations
2 Years- Supervised and developed a team of up to 30 employees in a fast-paced retail environment, providing coaching, training, and performance feedback.
- Managed daily operations, staffing, scheduling, and reporting while communicating performance metrics and business results to leadership.
Education
B.S. - Mass Communications - Mass Communications, Film and Media arts
Minor: Geology
High School Diploma
Skills
Claims Investigation
SIU Collaboration
Investigative Research
Coverage Analysis
Recorded Statements
Public Records & Database Searches
Analytical Decision-Making
Evidence & Documentation Review
Investigative Report Writing
Microsoft Excel
Accomplishments
- Fraud Detection Award Recipient (2026) for identifying significant fraud indicators, developing investigative findings, and referring a complex theft claim for SIU review.
- Representative of the Quarter (Q1 2026) recognized for outstanding performance, leadership, peer development, and delivering training presentations to improve customer communication and claims handling skills.
- Developed and implemented standardized AI-assisted investigative documentation workflows, enhancing consistency, efficiency, and analytical review within Fire & Theft operations.
Timeline
Fire & Theft Rep
Progressive Insurance
06.2021 - CurrentRead More
Claims Generalist Int
Progressive Insurance
08.2020 - 06.2021Read More
Claims Adjuster - Catastrophe
Progressive Insurance
05.2020 - 08.2020Read More
Claims Generalist
Progressive Insurance
11.2018 - 05.2020Read More
Assistant Manager of Retail operations
University of West Georgia
10.2016 - 10.2018Read More
Union Grove High School
High School Diploma
Read More
University of West Georgia
B.S. - Mass Communications from Mass Communications, Film and Media arts
Read More