Faeq Islam
Chicago,IL
Summary
Front End Supervisor at Jewel Osco with proven expertise in team training and cash management. Expertise in improving customer satisfaction through effective problem resolution and communication. Skilled in Microsoft Office and POS systems, I consistently foster a collaborative environment that drives operational excellence and loyalty.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Jewel Osco
Chicago, IL
12.2020 - Current
- Supervise a team of cashiers and baggers, ensuring smooth front-end operations and an exceptional customer experience.
- Resolve customer issues quickly and professionally to maintain satisfaction and loyalty.
- Handle daily cash management, returns, and register balancing.
- Train new team members on POS systems, customer service standards, and front-end procedures.
SERVER
Kings Dining & Entertainment
Chicago, IL
02.2023 - 05.2024
- Ensured delivery of exceptional dining experiences in dynamic entertainment setting.
- Collaborated with kitchen and bar personnel to enhance service effectiveness.
- Managed multiple tables while upholding cleanliness and safety protocols.
Education
Associate of Arts - Business Administration And Management
City College S of Chicago-Harold Washington College
Chicago, IL07-2026
City College S of Chicago-Harry S Truman
Chicago, IL01.2023
High School Diploma -
Linkcoln Park High School
Chicago, IL01.2022
Skills
- Office administration and scheduling
- Microsoft Office and Google Workspace
- Point of sale and cash handling
- Team supervision and training
- Verbal and written communication
Languages
- English
- Urdu
- Hindi
Timeline
SERVER
Kings Dining & Entertainment
02.2023 - 05.2024
Front End Supervisor
Jewel Osco
12.2020 - Current
Associate of Arts - Business Administration And Management
City College S of Chicago-Harold Washington College
City College S of Chicago-Harry S Truman
High School Diploma -
Linkcoln Park High School
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