Mason Mood
Jackson,Michigan
Summary
Dynamic Certified Technician with a proven track record at Victory Lane Quick Oil Change, enhancing customer satisfaction through expert vehicle maintenance and informative support. Skilled in mechanical repairs and adept at multitasking, I consistently ensured compliance with safety regulations while fostering strong customer relationships. Committed to delivering exceptional service and quality results.
Overview
1
1
year of professional experience
Work History
Certified Technician
Victory Lane Quick Oil Change
04.2025 - Current
- Improved customer satisfaction by providing informative and prompt support services.
- Performed basic maintenance of customer vehicles.
- Informed customer of any potential failures.
- Ensured services were followed to manufacturer specification.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
Sales Associate
Harbor Freight
09.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized knowledge of automotive maintenance to help customers find the tools and materials they required.
Sales Associate
Advance Auto Parts
07.2024 - 09.2024
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Advised customers on what they would need to perform automotive repair.
- Maintained accurate knowledge of part types and locations, to better and more efficiently meet customer needs.
- Handled cash, card, and check transactions at the POS system.
Education
Taylor Virtual Learning Academy
Taylor, MISkills
- Customer service experience
- Hardware installation
- Maintenance and repairs
- Multitasking and organization
- Job site cleanup
- Installation and repair
- Power Tools and Equipment
- Mechanical Knowledge
- Repair services
Timeline
Certified Technician
Victory Lane Quick Oil Change
04.2025 - Current
Sales Associate
Harbor Freight
09.2024 - 04.2025
Sales Associate
Advance Auto Parts
07.2024 - 09.2024
Taylor Virtual Learning Academy
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