Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fafi Bosako

Federal Way,WA

Summary

Dynamic Airport Customer Service Agent with experience at Swissport International, excelling in passenger assistance and effective problem-solving. Proven ability to manage high-pressure situations while ensuring compliance with security protocols. Recognized for strong multitasking and time management skills, delivering exceptional service to enhance the travel experience for all passengers.

Overview

2
2
years of professional experience

Work History

Airport Customer Service Agent

Swissport International
09.2024 - Current


  • Processed passenger check-in, issued boarding passes, and managed baggage handling with a focus on accuracy and efficiency.
  • Addressed and resolved customer inquiries and complaints regarding flights, delays, and boarding procedures with professionalism and empathy.
  • Ensured strict adherence to all airline and federal security protocols to guarantee passenger safety and regulatory compliance.
  • Assisted passengers with special needs, including unaccompanied minors and individuals requiring wheelchair assistance.

Airport Customer Service Agent

Prime Flight
10.2023 - Current
  • Provided frontline customer service for a high-volume international airport, ensuring a positive and efficient travel experience from check-in to departure.

Education

BBA - International Business

EPFC
Brussels Belgium
06-2020

Skills

  • Passenger assistance
  • Strong multitasking
  • Time management expertise
  • Flexible work schedule
  • Effective problem solving
  • Airport security awareness

Languages

English
Professional Working
French
Native or Bilingual
Dutch
Professional Working

Timeline

Airport Customer Service Agent

Swissport International
09.2024 - Current

Airport Customer Service Agent

Prime Flight
10.2023 - Current

BBA - International Business

EPFC

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