Fahad Khawaja
Rancho Cucamonga,CA
Summary
Reliable Business professional successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines.
Adaptable, practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Store Management
Chevron Gas Stations
2022.09 - Current
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Review work forecasts and determine productivity requirements to meet overall
- Support safety and compliance
- Supervise and train between 5-10 associates per shift
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance.
Rental Management Trainee
Enterprise Holdings
2020.09 - 2022.09
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Front Desk Associate
Best Western Plus
2019.02 - 2020.06
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Kept accounts in balance and ran daily reports to verify totals.
- Performed daily inventory for keys and linens and detailed all information in audit reports.
- Reported financial data and updated financial records in ledgers and journals.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Bachelor's In Business Administration - Finance
California State University Fullerton
05.2023
Skills
● Adaptive
● Quick learner
● Innovative
● Self-motivated
● Adapt in any environment
● Enthusiastic
Languages
Arabic
Native or Bilingual
English
Full Professional
Spanish
Native or Bilingual
Timeline
Store Management
Chevron Gas Stations
2022.09 - Current
Rental Management Trainee
Enterprise Holdings
2020.09 - 2022.09
Front Desk Associate
Best Western Plus
2019.02 - 2020.06
Bachelor's In Business Administration - Finance
California State University Fullerton
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