Fahim Ahmed
Albany,NY
Summary
Dynamic IT Specialist with hands-on experience administering and supporting enterprise PeopleSoft and legacy government systems, including HCM, financial, and compliance platforms. Skilled in system and web server administration across UNIX/Linux, Windows, and Oracle VM environments, with expertise in monitoring, troubleshooting, upgrades, security hardening, and high-availability production support. Proficient in Python scripting and SQL for automation, data analysis, reporting, and system integration, with experience leveraging AWS cloud services. Adept at maintaining compliance-driven documentation, providing end-user and infrastructure support, and collaborating with cross-functional teams. Seeking to apply strong programming, systems administration, and operational support skills in a dynamic and collaborative technology environment, contributing to reliable, secure, and efficient enterprise systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Technology Specialist 2
NYS Office Of Information Technology Services
12.2025 - Current
- Administered and supported enterprise systems including HCM, NYSTEP, NYBEAS, SLMS, DOL Financials, and NYSWCB CHIPS.
- Supported PeopleSoft and legacy environments, managing application, web, database, scheduler, print, mail, and proxy servers.
- Performed system and web server administration across Oracle VM, UNIX/Linux, and Windows Server platforms.
- Managed server operations, monitoring, troubleshooting, and performance tuning.
- Assisted with PeopleSoft upgrades, patching, and maintenance using PUM and Change Assistant.
- Participated in application installs, security audits, testing, and production support, ensuring high availability and compliance.
- Collaborated with shared service teams and multiple agencies to ensure 24/7 operational support, system reliability, and compliance
Information Technology Specialist
Internal Revenue Service
03.2024 - Current
- Prepared, maintained, and validated secure case records, reports, and system documentation, supporting supervisory review, audits, and regulatory compliance.
- Supported senior leadership with automated and ad-hoc reporting, database queries, and documentation tracking to ensure compliance requirements and operational deadlines were met.
- Delivered user training, developed technical and procedural documentation, and improved Help Desk workflows to support HR automation and enterprise applications.
- Leveraged AWS cloud infrastructure (EC2, S3, IAM, RDS) and Python scripting (automation, PyTest) to support application hosting, testing, system integrations, and deployment validation.
- Applied knowledge of EFTPS (Electronic Federal Tax Payment System) and related financial platforms to ensure accurate payment processing, reconciliation, data integrity, and compliance with federal requirements.
- Collaborated with supervisors, developers, and cross-functional teams to troubleshoot complex technical issues, enhance service delivery, and strengthen internal controls and compliance processes.
IT Support Agent (Part-time)
AASHA SERVICES
01.2024 - 05.2025
- Provided end-user support across Windows-based LAN, WAN, and Remote Access environments.
- Assisted employees with technology issues, including Windows, macOS, and Linux systems.
- Reported network interruptions and server outages, escalating critical incidents when necessary.
- Managed Approximately 30 incoming calls, emails per day from customers.
- Scanned for and removed computer viruses and malware to maintain system security.
- Repaired and maintained desktops, laptops, and peripheral devices to ensure operational readiness.
- Monitored support requests and documented troubleshooting steps for knowledge sharing.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Installed and configured hardware and software for user systems.
IT Help Desk Agent
Uber Technologies Inc.
03.2022 - 01.2024
- Provided multi-channel technical support (email, chat, phone, in person), troubleshooting hardware, software, OS, network, printers, and peripherals.
- Supported end users with Microsoft Office, Outlook, VPN connectivity, and enterprise applications, including account management and Active Directory updates.
- Collected, cleaned, and analyzed data using SQL, Excel, and Tableau to produce accurate reports and insights.
- Collaborated with cross-functional teams to conduct data audits, improve workflows, and increase operational efficiency.
- Delivered actionable insights and forecasts to support resource allocation and revenue planning.
Education
Bachelor of Arts - Computer Science
Queens College, CUNY
Flushing, NYSkills
- Audit analysis and data verification
- Quality control processes
- Enterprise systems familiarity
- Statistical reporting and documentation
- Geographic information systems (GIS)
- Verbal and written communication
- Git/GitHub/GitLab , ArgoCD
- Kubernetes
- Docker
- Java
- Python, Unix
- SQL and data modeling
- Microsoft 365
- Mac OS X, Linux proficiency
- AWS
- Excel
- Tableau
- Linux administration
- VPN
- Network troubleshooting
- Confluence / SharePoint
- Monitoring Tools ; Prometheus, Grafana, ELK , PagerDuty
Certification
- Successfully led and administered the "Performance Appraisal and Recognition Election - IRS", earning a Fully Successful appraisal rating.
- IC3
- Certified AWS Solution Architect
VISA STATUS
US Citizen
Timeline
Information Technology Specialist 2
NYS Office Of Information Technology Services
12.2025 - Current
Information Technology Specialist
Internal Revenue Service
03.2024 - Current
IT Support Agent (Part-time)
AASHA SERVICES
01.2024 - 05.2025
IT Help Desk Agent
Uber Technologies Inc.
03.2022 - 01.2024
Bachelor of Arts - Computer Science
Queens College, CUNY