PHYLLIS K. HARRELL
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Albany,NY
Summary
Reliable and customer focused professional with over 10 years of experience across government security, education support, healthcare, and customer service. Proven ability to work in fast paced, high responsibility environments while maintaining professionalism, accuracy, and safety standards. Strong communicator, team player, and problem solver with experience supporting diverse populations, enforcing procedures, and delivering quality service.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Albany, NY
10.2024 - Current
- Use explosive detection machines and chemical swab systems to identify potential hazards.
- Promotes a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Performs pat-downs to look for unauthorized materials and weapons.
Teacher's Assistant
Center For Disability Services
Albany, NY
11.2022 - 09.2024
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Transportation Security Officer
Department Of Homeland Security
Albany, NY
03.2021 - 09.2021
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Performed pat downs to look for unauthorized materials and weapons.
Inside Sales Representative
Spectrum
Albany, NY
11.2019 - 08.2020
- Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Environmental Service Aide
Memorial Sloan Kettering Cancer Center
New York, New York
05.2018 - 10.2019
- Worked to maintain safe, clean, and well- organized environment for patients, their families, visitors, and staff by following strict aseptic techniques and isolation procedures.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Environmental Service Aide
Albany Stratton VA Medical Center
Albany, NY
04.2017 - 10.2017
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
- Supported efficient hospital operations by timely completion of assigned cleaning tasks, ensuring minimal disruption to medical staff and patients.
- Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
Paraprofessional
Horizon Healthcare Staffing
Queens, New York
10.2015 - 12.2016
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Education
High School Equivalency Diploma -
Downtown Brooklyn Access GED
Brooklyn, NY 10.2007 - 2008.02
Skills
Multitasking abilities
Behavior management
Effective communication
Computer skills
Security protocols
Customer service and assistance
Public safety awareness
Relationship building and management
Timeline
Transportation Security Officer
Department of Homeland Security
10.2024 - Current
Teacher's Assistant
Center For Disability Services
11.2022 - 09.2024
Transportation Security Officer
Department Of Homeland Security
03.2021 - 09.2021
Inside Sales Representative
Spectrum
11.2019 - 08.2020
Environmental Service Aide
Memorial Sloan Kettering Cancer Center
05.2018 - 10.2019
Environmental Service Aide
Albany Stratton VA Medical Center
04.2017 - 10.2017
Paraprofessional
Horizon Healthcare Staffing
10.2015 - 12.2016
High School Equivalency Diploma -
Downtown Brooklyn Access GED
10.2007 - 2008.02