Fahim Bakhshi
10941 Mission Ridge Dr Manassas,,VA
Summary
Adaptable and resourceful with a positive outlook, skilled in troubleshooting technical issues. Possess foundational knowledge of computer systems and networks, and adept at hardware installation and software configuration. Ensure seamless operations and enhance user experience through effective utilization of technology. Solid understanding of IT principles and strong troubleshooting and problem-solving skills. Ready to learn and grow in a dynamic environment. Eager to apply and further develop technical skills and problem-solving abilities in the Desired Position role.
Overview
6
6
years of professional experience
Work History
Technical Specialists
Apple Store
Woodbridge, VA
07.2024 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
IT Technician
Roshan Telecom
Kabul Afghanistan
03.2019 - 10.2021
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Network Associate - Network And System Administration
OMNI ACADEMY
Islamabad Pakistan05.2023
Certified - Network And System Administration
Zoombyte Training Center
Kabul Afghanistan02.2022
Bachelor Of Business Administration - Human Resources Management
Rana University
Kabul Afghanistan10.2021
Skills
- Strong computer skills
- Hardware Installation
- Technical Support
- System Administration
- Network Maintenance
- Relationship Building
- Client Relations
- Customer service and care
Timeline
Technical Specialists
Apple Store
07.2024 - Current
IT Technician
Roshan Telecom
03.2019 - 10.2021
Network Associate - Network And System Administration
OMNI ACADEMY
Certified - Network And System Administration
Zoombyte Training Center
Bachelor Of Business Administration - Human Resources Management
Rana University