Fahim Bari
Business Analyst
Wellington,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Clinical Pharmacy Technician
Magellan Rx Management
02.2021 - Current
- Consulted with medical offices, pharmacies, and patients to complete claims processing, resolve concerns and reconcile payments.
- Successfully trained and coordinated with agents on effectively completing tasks, offered resolutions, and assisted in client support.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Pharmacy Technician
CVS Pharmacy
08.2019 - 02.2021
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Making outbound calls to provider offices regarding issues on prescriptions such as therapeutic duplications, filling errors, or other miscellaneous duties as assigned
- Communicated various ways of improvement to management.
- Administrative work
Customer Service Associate
Walgreens
10.2015 - 01.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Executes excellent sales floor merchandising and selling.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Master of Science - Business Administration
Florida Gulf Coast University
Fort Myers, FL 01.2022 - Current
Bachelor of Arts - Operations Management And Supervision
Palm Beach State College
Lake Worth, FL 12.2019 - 12.2021
Associate of Arts -
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Palm Beach Central High School
Wellington, FL 08.2011 - 05.2015
Skills
Pharmaceutical services
Stock management
Complaint resolution
Creative problem solving
Technical Support
CRM
Multi-line phone talent
Account management
Training development aptitude
Service standard compliance
Progress Development
Data analysis
Predictive modeling
Strategic planning
Microsoft Office Suite
Certification
CPhT - Certified Pharmacy Technician
Timeline
Master of Science - Business Administration
Florida Gulf Coast University
01.2022 - Current
Clinical Pharmacy Technician
Magellan Rx Management
02.2021 - Current
Bachelor of Arts - Operations Management And Supervision
Palm Beach State College
12.2019 - 12.2021
Pharmacy Technician
CVS Pharmacy
08.2019 - 02.2021
Customer Service Associate
Walgreens
10.2015 - 01.2019
High School Diploma -
Palm Beach Central High School
08.2011 - 05.2015
Associate of Arts -
Palm Beach State College