Fahima Rashid
Yonkers,NY
Summary
Results-driven and highly motivated Deputy Director of Project Management with over 5 years of experience in project management, team leadership, and strategic planning. Skilled in managing complex projects and leading cross-functional teams to ensure successful project completion within established timelines and budgets. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Deputy Director of Project Management
New York City Department Of Corrections
02.2021 - Current
- Led development and implementation of multiple projects, including construction of new correctional facilities and implementation of new technology solutions
- Develop and maintain comprehensive project plans, budgets, and resource allocation strategies, and effectively manage project risks and issues, including security risks and compliance requirements specific to Department of Correction
- Mentor and motivate team of 8 project managers and coordinators, providing guidance and support to ensure successful project delivery, and foster culture of continuous improvement and innovation
- Implement best practices for project management, including project governance, documentation standards, and quality assurance processes, ensuring compliance with regulations and department policies
- Led cross-functional teams in development and implementation of project management methodologies and tools, resulting in increased project efficiency and effectiveness
- Manage vendor relationships and contracts, including procurement and vendor selection processes, and ensured adherence to contractual terms and conditions, while maintaining security and compliance standards
- Collaborate with stakeholders at all levels to define project objectives, requirements, and deliverables, and effectively manage expectations throughout project lifecycle, including coordinating with security and compliance teams.
- Proven ability to learn quickly and adapt to new situations
Senior Project Manager
New York City Department Of Corrections
04.2019 - 01.2021
- Successfully managed planning, execution, and delivery of IT projects, including software implementations, system integrations, and infrastructure upgrades
- Developed project plans, schedules, and resource plans using project management tools such as MS Project, JIRA, and Trello
- Coordinated cross functional teams of developers, designers, testers, and other stakeholders to ensure project objectives were met
- Communicated project status, risks, and issues to stakeholders, including senior management, and recommended actions to mitigate them
- Conducted project meetings, including kick-off, status, and review meetings, and documented meeting minutes, action items, and decisions
- Ensured quality of deliverables, including software releases, system integrations, and testing results, and implemented best practices and quality standards
- Led change management and stakeholder engagement efforts, including training, communication, and feedback mechanics.
Project Coordinator
New York City Department Of Corrections
12.2018 - 03.2019
- Assisted in management of diverse portfolio of projects related to public policy and criminal justice reform initiatives from inception to execution
- Worked collaboratively with key stakeholders to develop project plans to ensure successful implementation
- Monitored and tracked projects on ongoing basis, evaluated progress, managed issue resolution and implemented corrective actions as necessary
- Regularly updated stakeholders on status of project and clearly defined path forward
- Coordinated and facilitated meetings to exchange and analyze information pertaining to project and its performance
- Prepared various meeting materials to guide discussion and support intended outcome.
Operations Assistant
Mayor’s Office of Criminal Justice
01.2017 - 11.2018
- Assisted Budget Director in managing and administering grants; pre and post award
- Monitored grant expenditures to ensure compliance
- Submitted financial and performance reports to funding authorities
- Prepared federal and state grants for close-out
- Compiled procurement updates for senior leadership
- Processed travel requests and maintained expense reports
- Liaised with City Hall’s Fiscal Unit to address procurement and funding inquiries related to purchase orders.
Quality Assurance Analyst
New York City 311 Call Center
07.2015 - 12.2016
- Assisted 311 Quality Assurance Team with measurement and application of call center standards
- Analyzed and interpreted quality performance scores and provided feedback to assist development of training programs and improve overall customer experience
- Generated reports and collected data through metrics, reporting, and tracking systems
- Evaluated and coached Call Center Representatives on improving performance.
- Mentored and coached team members on QA topics and strategies
- Organized and maintained work environment to allow for maximum productivity
Call Center Representative
New York City 311 Call Center
06.2014 - 07.2015
- Provided customers with access to centralized information regrading NYC services and information using Siebel/CSMS, GOAT, DOC, HPD, DSNY, DOB and DOF legacy applications
- Handled customer inquiries by disseminating information, providing referrals, and processing service requests
- Coordinated special activities as directed.
Education
Master of Public Administration - Human Resources And Management And Operations
John Jay College of Criminal Justice
05.2016
Skills
- Well versed in Agile, Scrum, and Waterfall methodologies
- Project planning and execution
- Budgeting and financial management
- Risk management and mitigation
- Vendor management and procurement with security and compliance considerations
- Stakeholder management and communication
- Process improvement and optimization
Timeline
Deputy Director of Project Management
New York City Department Of Corrections
02.2021 - Current
Senior Project Manager
New York City Department Of Corrections
04.2019 - 01.2021
Project Coordinator
New York City Department Of Corrections
12.2018 - 03.2019
Operations Assistant
Mayor’s Office of Criminal Justice
01.2017 - 11.2018
Quality Assurance Analyst
New York City 311 Call Center
07.2015 - 12.2016
Call Center Representative
New York City 311 Call Center
06.2014 - 07.2015
Master of Public Administration - Human Resources And Management And Operations
John Jay College of Criminal Justice
Similar Profiles
Jason M. BitettiJason M. Bitetti
Captain at New York City Department of CorrectionsCaptain at New York City Department of Corrections
Kadeem ReneauKadeem Reneau
Correctional Officer at New York City Department of CorrectionsCorrectional Officer at New York City Department of Corrections
Nicole ReneNicole Rene
Deputy Warden - Level II at New York City Department of CorrectionsDeputy Warden - Level II at New York City Department of Corrections
Angelina YakubovaAngelina Yakubova
Correctional Officer at New York City Department of CorrectionsCorrectional Officer at New York City Department of Corrections
Christine SantanastasioChristine Santanastasio
Medical Billing Manager at St. John's Riverside HospitalMedical Billing Manager at St. John's Riverside Hospital