Summary
Overview
Work History
Education
Skills
Timeline
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FAHIMA NILA

Bronx,New York

Summary

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Starling diagnostics
The Bronx, NY
07.2023 - Current
  • Developed effective working relationships with team members across multiple departments.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Education

Bachelor of Science - Dental Surgery

Pioneer Dental College
Dhaka, Bangladesh
01-2021

Master of Science - Public Health

Monroe College
Bronx, NY

Skills

  • Data Entry
  • Call Control
  • Technical Support
  • Payment Processing
  • Customer Relationship Management
  • Documentation And Reporting
  • Quality assurance optimization
  • Database Research
  • Inbound Phone Call Management
  • Appointment Scheduling

Timeline

Call Center Representative

Starling diagnostics
07.2023 - Current

Bachelor of Science - Dental Surgery

Pioneer Dental College

Master of Science - Public Health

Monroe College

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FAHIMA NILA