Fahm Saephan
Sacramento,CA
Summary
Knowledgeable Human Services Specialist with extensive experience in benefits coordination at the Sacramento County Department of Human Assistance. Demonstrated ability to enhance service delivery and foster community well-being through effective program implementation and exceptional customer support. Committed to advocating for and empowering individuals in need while contributing to a collaborative, high-performing team environment. Passionate about driving positive outcomes and ensuring access to essential resources for diverse populations.
Overview
15
15
years of professional experience
Work History
Human Services Specialist II
Sacramento County
Sacramento, CA
12.2020 - Current
- Company Overview: Department of Human Assistance
- Review/Correct Cases (CalWORKs, CalFresh, and Medi-Cal)
- Collaborate with others in providing exceptional service and solutions for customers
- Provide support and mentorship to new staff on best practices in human services delivery.
- Troubleshoot cases
- Process applications and follow County procedures to keep sensitive data confidential.
- Maintain accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Adhere to strict customer confidentiality laws and site-specific procedures to uphold privacy and provide the best experience possible.
- Establish positive relationships with aid recipients and assess goals, working hard to address individual needs and tailor services to suit them.
- Interview applicants/recipients for services and supported application completion as necessary.
- Describe procedures, requirements, and benefits to customers and interested parties.
- Assess barriers, strengths, and needs of each family and work quickly to remediate.
- Participate in training to improve skills set and knowledge.
- Answer a high volume of calls and assist with effective listening and responsive skills.
Residential Counselor
Paradise Oaks Youth Services
Citrus Heights, CA
07.2019 - 07.2020
- Supervised approximately 8-10 youth residents
- Provided emotional support and guidance to residents in daily activities
- Maintained safety and secured environment by conducting regular safety checks and enforcing house rules.
- Completed monthly/quarterly reports for residents
- Monitored and documented residents' progress toward meeting goals and objectives.
- Guided new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Implemented individualized care plans in collaboration with the treatment team
- Facilitated group discussions and therapeutic activities
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Administered proper medications to residents
- Transported residents to/from school and extracurricular activities as necessary
- Advocated on behalf of all residents for additional support or resources necessary for the successful completion of treatment
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Student Volunteer
Clark Kerr Child Care Center
Berkeley, CA
11.2018 - 05.2019
- Supervised 20+ children (ages 3-6) during outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Managed daily routines, including meal preparation, naptime, and activity setup for efficient operations.
- Boosted children's cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Used patience, skills, and various behavior modification techniques to maintain order and safety.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
Youth Mentor Facilitator
Labor Occupational Health Program
Berkeley, CA
09.2011 - 05.2012
- Facilitated workshops on occupational health and safety, enhancing knowledge among 10+ youth participants.
- Scheduled monthly meetings for the director.
- Provided clerical support to the office, which included duplication of various documents, reports, and facsimiles.
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
Youth Aide Volunteer
CAL FIRE
Sacramento, CA
04.2011 - 07.2011
- Provided clerical support to staff as needed.
- Handled and screened telephone calls from outside agencies to appropriate staff.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with staff members to organize training events for new volunteers, enhancing skill development.
Education
Bachelor's Degree - Sociology
University of California, Berkeley
Berkeley, CA08-2019
Studied - Early Childhood Education/Child Development
Sacramento City College
Sacramento, CA09-2014
Skills
- Proficient in Microsoft Office and Adobe applications
- Adaptable learner
- Strong organizational skills
- Adept at handling concurrent responsibilities
- Effective communication and listening skills
- Attention to detail
- Proficient with interviewing skills and Eligibility requirements
- Data analysis and case management
- Effective problem-solving skills
- Team-oriented approach
- Leadership development
Timeline
Human Services Specialist II
Sacramento County
12.2020 - Current
Residential Counselor
Paradise Oaks Youth Services
07.2019 - 07.2020
Student Volunteer
Clark Kerr Child Care Center
11.2018 - 05.2019
Youth Mentor Facilitator
Labor Occupational Health Program
09.2011 - 05.2012
Youth Aide Volunteer
CAL FIRE
04.2011 - 07.2011
Studied - Early Childhood Education/Child Development
Sacramento City College
Bachelor's Degree - Sociology
University of California, Berkeley
Employment References
Available upon request.