Fahmarr Mcelrathbey
Atlanta,GA
Summary
Dynamic professional with extensive experience at Wendy's, excelling in team collaboration and customer service excellence. Proven ability to enhance operational efficiency and maintain high service standards. Skilled in cash register operation and conflict resolution, consistently achieving performance metrics while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Cashier/Cook
Chipolte
Atlanta, Georgia
03.2021 - 11.2023
- Prepared base ingredients and garnishes for meal presentation and service.
- Maintained kitchen inventory and organized workstations during pre-opening hours.
- Followed recipes to prepare specialty dishes, ensuring quality and consistency.
- Sanitized kitchen equipment, counters, and surfaces to uphold hygiene standards.
- Balanced cash drawer accurately at shift start and end.
- Engaged customers in friendly conversation while processing transactions.
- Counted and secured cash to ensure accurate register totals.
Weekend Shift Manager
Wendy's
Los Angeles, CA
03.2018 - 02.2021
- Directed all daily restaurant operations in absence of General Manager.
- Supervised and trained Crew Members to enhance team performance.
- Completed shift summary reports, ensuring operational transparency.
- Managed employee schedules, breaks, and shift changes for optimal workflow.
- Ensured compliance with Occupational Safety and Health Act and local safety codes.
- Executed preventative maintenance program for facility and equipment upkeep.
- Assisted in recruiting and training new Crew Members to build strong teams.
- Maintained high standards of service quality, ensuring customer satisfaction.
Customer Service/Call Center
Veritone
Greenville, SC
12.2016 - 02.2018
- Addressed high call volume in a busy call center.
- Resolved customer complaints to improve service outcomes.
- Handled escalated calls with professionalism and efficiency.
- Achieved quality benchmarks while meeting all performance metrics.
Line worker/Order puller
Adecco Warehouse
Greenville, South Carolina
06.2013 - 10.2014
- Filled customer orders by accurately pulling merchandise from inventory.
- Operated machinery for efficient and precise product assembly.
- Adhered to production line procedures to ensure quality output.
- Handled loading and unloading of shipments, maintaining proper material handling protocols.
- Maintained a clean, organized work area to enhance safety standards.
Education
BA - Social work
California State University
Los Angeles, CA10.2025
High School Diploma -
D.W Daniel High School
Clemson, South Carolina06.2013
Skills
- Customer relations
- Team collaboration
- Cash register operation
- Multitasking ability
- Dependability
- Self-motivation
- Customer service excellence
- Critical thinking skills
- Order verification processes
- Time management strategies
- Data entry proficiency
- Conflict resolution techniques
- Case management expertise
References
References available upon request.
Timeline
Cashier/Cook
Chipolte
03.2021 - 11.2023
Weekend Shift Manager
Wendy's
03.2018 - 02.2021
Customer Service/Call Center
Veritone
12.2016 - 02.2018
Line worker/Order puller
Adecco Warehouse
06.2013 - 10.2014
BA - Social work
California State University
High School Diploma -
D.W Daniel High School