Fahmida Islam
Business Analyst
Detroit,MI
Summary
Business Analyst offering 3 years of technical industry experience in various analysis roles including Data and Learning. Expert on business and systems requirements, user acceptance testing and end-user training, and data analysis.
Overview
6
6
years of professional experience
Work History
Business Analyst
General Motors
1 2023 - Current
- Work with business to create user stories and test cases tailored to meet business objectives in Azure DevOps for multiple projects
- Created and oversaw Power BI and Azure DevOps dashboards illustrating the progress and life cycle of various projects
- Facilitate and run meetings to gather business requirements for a 2 year implementation project for a new learning management system company wide.
Digital Operations Analyst
Little Caesars
09.2022 - 01.2023
- Used SQL queries to retrieve customer orders and store information, and employed stored procedures to insert new store information into existing databases
- Resolved critical tickets via Servicenow related to server outages, online and mobile orders, and database migrations
- Created Power BI reports to track store hours and orders.
Learning Experience Data Analyst
Rocket Mortgage
12.2020 - 06.2022
- Designed Power BI drill through dashboards through SSIS packages, Google Analytics and Excel on various company trainings to showcase user progress and completion
- Developed and streamlined 36 division wide notifications for trainings using HTML, CSS and Javascript
- Automated weekly reports that tracked training registrations and user progress through Power Automate
- Presented code to team lead and clients for review before implementation and ran demos for dashboards used company wide within senior leadership
Instructional Technologist Intern
10.2020 - 12.2020
- Utilized learning management system, Saba, to create courses and classes for 500+ trainers at Rocket Mortgage
- Created dashboards in Power BI for 6 business areas on a weekly quiz to test industry knowledge which impacted approximately 3,000 users
- Managed hundreds of surveys in Qualtrics.
Computer & Information Technology Student Assistant
Wayne State University
07.2018 - 10.2020
- Provided technical learning management system Canvas support for over 130 faculty members through email and phone call
Education
Bachelor of Science in Information Systems -
Wayne State University
Detroit, MISkills
Microsoft Office
SQL
Python
HTML
R
Power BI
ServiceNow
Azure DevOps
Project Management
Timeline
Digital Operations Analyst
Little Caesars
09.2022 - 01.2023
Learning Experience Data Analyst
Rocket Mortgage
12.2020 - 06.2022
Instructional Technologist Intern
10.2020 - 12.2020
Computer & Information Technology Student Assistant
Wayne State University
07.2018 - 10.2020
Business Analyst
General Motors
1 2023 - Current
Bachelor of Science in Information Systems -
Wayne State University
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