Faidy Simon
Columbus,OH
Summary
Proven professional with a robust background in security and customer service, notably with Allied Universal Security Services. Excelled in premises patrol and entrance control, alongside enhancing customer satisfaction through expert problem resolution. Skilled in first aid administration and self-defense tactics, demonstrating a commitment to safety and exceptional service.
Overview
2
2
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
Columbus, OH
01.2024 - Current
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Observed all entrances for any signs of criminal activities or trespassers.
Forklift Operator
Victoria's Secret & PINK
Columbus, OH
02.2024 - 11.2024
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Loaded pallets onto trailers for shipment.
Customer Service Representative
Publix
Tampa, FL
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
First Aid/BSL/CPR card
Red Cross
Online11-2024
Basic Cyber Security Class
Udemy
Online11-2024
Information And Technology
Udemy
Online09-2024
High School Diploma -
Lycee Antenor Firmin
Haiti08-2016
Skills
- Alarm investigation
- Evidence storage
- Self-defense tactics
- Detainment
- Premises patrol
- Entrance control
- First aid administration
Timeline
Forklift Operator
Victoria's Secret & PINK
02.2024 - 11.2024
Unarmed Security Guard
Allied Universal Security Services
01.2024 - Current
Customer Service Representative
Publix
01.2023 - 01.2024
First Aid/BSL/CPR card
Red Cross
Basic Cyber Security Class
Udemy
Information And Technology
Udemy
High School Diploma -
Lycee Antenor Firmin
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