Jayden Pena
Metro One Loss Prevention
The Bronx,New York
4
years of professional experience
Proactive and work oriented young professional with
excellent time management, reliability and
adaptability. As well as bringing excellent support and
leverage to contribute to organizational growth within
a company. Proven skills in emergency response, situational awareness, and customer service. Committed to ensuring the safety of premises and maintaining a secure environment for staff and visitors.
Work History
Unarmed Security Guard
4 Months- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify as well as mitigate potential hazards.
- Responded to incidents and maintaining a calm and an orderly environment during emergencies.
- Utilized surveillance equipment to monitor activities and report suspicious behavior.
- Collaborated with local law enforcement for incident reporting and response coordination.
- Provided excellent customer service while enforcing facility rules and regulations.
- Assisted with investigations by documenting incidents accurately and thoroughly.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Unarmed Security Guard
1 Year 9 Months- Conducted regular patrols to identify and mitigate potential hazards/ emergencies.
- Completed full building and grounds patrols every [2 Hours] to spot and investigate concerns.
- Patrolled commercial property and associated parking garage.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Retail Cashier
3 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Assisted in training new cashiers on register procedures and customer engagement techniques.
Education
High School Diploma
Automotive
No Degree - Creative Writing
Skills
Facility security
Crowd control
Situational awareness
Patrolling techniques
Report writing
Stress tolerance
Property patrol
Security equipment operation
Maintaining confidentiality
CCTV monitoring
Perimeter patrol
Incident reporting
Alarm investigation
Emergency response
Loss prevention tactics
Public safety protocols
Entrance monitoring
Employee assistance
Alarm system monitoring
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Team collaboration
Timeline
Unarmed Security Guard
Metro One Loss Prevention
11.2025 - 03.2026Read More
Unarmed Security Guard
Bo Dietl & Associates
02.2024 - 11.2025Read More
Retail Cashier
Target
10.2021 - 12.2024Read More
Herbert H. Lehman High School
High School Diploma
Read More
Lincoln Tech
Automotive
Read More
Bronx Community College
No Degree from Creative Writing
Read More