Faimalomatumua Fesili JR
Magna,UT
Summary
With a proven track record at Old Dominion Freight, I enhanced workflow efficiency and significantly reduced dock accidents through meticulous safety training. Skilled in time management and customer service, I excel in front office management and problem-solving, ensuring high guest satisfaction and operational excellence.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Clerk\security
Housing Authority Of Salt Lake City
04.2021 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintain residents safety by monitoring cameras and be aware of people that enter and leave the building.
- Consistently report issues and foot traffic in shift report.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Lead Dock Worker
Old Dominion Freight
04.2016 - 04.2020
- Improved workflow efficiency by delegating tasks and setting priorities for dock workers.
- Evaluated team member performance regularly to identify strengths and areas needing improvement leading to higher overall productivity.
- Implemented inventory control measures to maintain accurate records of incoming shipments and outgoing deliveries.
- Ensured compliance with industry regulations as well as internal company guidelines through diligent record keeping practices.
- Reduced accidents on the dock by enforcing safety protocols and providing regular safety training for team members.
- Troubleshot issues related to freight handling systems or machinery promptly to avoid disruptions in daily operations.
- Coordinated with warehouse staff to ensure timely receiving, storage, and shipping of products.
Education
High School Diploma -
Hunter High School
West Valley City01-2013
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Front office support
- Front office management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Utah Driver's License
- Forklift Certification
- Eagle Scout at the age of 16 Back in 2011
Eagle scout
I was in Cub Scouts before my teen years when I became of age I started my path to be eagle Scouts. I learned very useful skills on survival and many other things like how to make a fire or build a compass with leafs and a needle. I was very active in boy scouts that before I knew it I was ahead of older kids in becoming a eagle scout. A few years later I would become a scoutmaster and pass on the knowledge I learned onto other teens looking to become a Eagle scout also.
Languages
Samoan
Native or Bilingual
Timeline
Front Desk Clerk\security
Housing Authority Of Salt Lake City
04.2021 - Current
Lead Dock Worker
Old Dominion Freight
04.2016 - 04.2020
- Utah Driver's License
- Forklift Certification
- Eagle Scout at the age of 16 Back in 2011
High School Diploma -
Hunter High School
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