Doris Cooper - Front Desk Clerk / Security Officer

Summary

Approachable Front Desk Clerk / Security offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.

Respectful Front Desk Clerk / Security with extensive background. Recognized for cordially answering phones, greeting residents, staff and guests.

Well-trained clerical and hospitality service professional with solid background in Security settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.

Goal-driven Front Desk Clerk / Security with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11

years of professional experience

Work History

Front Desk Clerk / Security Officer

Pibly Residential Programs

The Bronx, NY

05.2013 - 01.2024

Maintained clean and presentable reception area to maintain professional business reputation.
Worked with housekeeping and maintenance staff to address and resolve building and apartment issues.
Verified identification for security purposes prior to entering the apartment building.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Organized files for easy retrieval when needed by management staff members.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Managed residents complaints and rectified issues to complete satisfaction.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Answered telephones and greeted visitors to assist, answer questions and direct.
Supervised daily operations of the building front desk in absence of staff.
Communicated safety processes and procedures with residents during emergencies.
Recorded tenants comments or complaints, escalating to management for immediate resolution.
Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Contacted housekeeping or maintenance staff to report apartment ane building issues.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Maintained accurate logs of all security related activities.
Secured personnel and premises by inspecting buildings and patrolling property.
Guarded restricted areas to prevent unauthorized entry.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Confirmed visitor identification prior to granting entry into the building.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Monitored surveillance cameras and responded to suspicious activity.
Checked for safety hazards and took corrective action when necessary.
Monitored premises and recorded activity in daily log reports.
Completed incident reports to record security or loss prevention incidents.
Responded to alarms and conducted investigations as required.
Documented security-related situations and submitted in-depth reports to superiors.
Assisted with crowd control during large events held at the facility.
Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Reported safety hazards for remediation response.
Observed residents and guests to quickly address security situations.
Enforced access control measures in accordance with established procedures.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Warned persons of rule infractions or violations and evicted violators from premises.
Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Surveyed property to prevent and identify vandalism or disarmed alarm systems.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Responded to medical emergencies before paramedic and law enforcement arrival.
Maintained high levels of alertness throughout shifts.
Provided friendly and professional assistance to employees, residents and guests.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Identified suspicious activity to determine appropriate response.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Monitored security cameras to identify and respond to suspicious activity.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.

Education

GED -

Edward R Murrow H.S

Brooklyn, NY

10-2000

Skills

Hospitality Management
Multi-Line Phone Systems
Guest Relations
Customer Service
Problem-Solving Skills
Mail Routing

Time Management
Listening Skills
Administrative Skills
Complaint Resolution
Guest Reception

Timeline

Front Desk Clerk / Security Officer

Pibly Residential Programs

05.2013 - 01.2024

GED -

Edward R Murrow H.S