Faisal Hassanein
Brooklyn,NY
Summary
Proven Operations Manager with a track record of enhancing business performance at Flefla Corp, adept in SQL and negotiation. Spearheaded initiatives that led to a 20% reduction in data processing time and an 8% revenue boost. Excelled in developing client relationships and leveraging advanced analytics to drive strategic decisions.
Overview
5
5
years of professional experience
Work History
Operations Manager
Flefla Corp
New York, NY
11.2022 - Current
- Company Overview: NYC Huqqah Haus
- Directed merchandise planning and procurement, ensuring alignment with business objectives and customer demand
- Designed and implemented reporting tools to track weekly and monthly business performance, reducing data processing time by 20%
- Contributed to strategic projects focused on pricing strategies, achieving an 8% revenue increase year-over-year
- Measured and reviewed performance via KPIs and metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Oversaw financial management, budget management, accounting and payroll activities.
Online Brand Merchandising Manager
Alshaya Group
Kuwait, Kuwait
07.2020 - 10.2022
- Company Overview: Debenhams
- Analyzed business drivers and collaborated with merchandising teams to develop actionable plans for revenue growth
- Executed daily, weekly, and monthly performance reports, identifying opportunities to enhance reporting efficiency by 25%
- Supported strategic pricing and promotion initiatives, driving increased sales and margin improvements
- Monitored and adjusted pricing strategies to remain competitive while ensuring profitability.
- Evaluated and analyzed product performance to develop optimal improvement strategies.
- Used historical and current business data to determine key buying trends and items.
Operations & Business Development Manager
Boutiqaat Group
Kuwait, Kuwait
06.2020 - 07.2022
- Partnered with cross-functional teams to develop and execute strategies that increased online sales and enhanced customer engagement
- Monitored key performance indicators and created detailed reporting dashboards, leading to a 15% improvement in operational efficiency
- Conducted in-depth analysis of sales data to identify trends, assess performance drivers, and optimize product assortment strategies
- Spearheaded initiatives to improve supplier engagement, negotiating agreements that boosted profitability by 12%.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Oversaw regional and local sales managers and staff.
Education
Bachelor’s Degree - Finance and Business Management
American University of Kuwait
Skills
- SQL
- Tableau
- Power BI
- Excel (Advanced)
- Microsoft Access
- SAP
- Oracle
- Magento 2
- Shopify
- Reporting
- KPI Dashboards
- Financial Modeling
- Marketing
- Performance monitoring
- Performance reporting
- Financial forecasting
- Negotiation
- Client relationships
- Vendor sourcing
- Contract review and recommendations
Affiliations
Member, National Retail Federation (NRF)
Accomplishments
- Improved merchandise reporting efficiency by implementing automated tools, reducing manual errors and processing time.
- Increased profitability by developing strategies to optimize supplier engagement and improve pricing models.
- Spearheaded eCommerce initiatives that drove a 20% year-over-year increase in online sales.
Languages
- Fluent in English
- Fluent in Arabic
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Operations Manager
Flefla Corp
11.2022 - Current
Online Brand Merchandising Manager
Alshaya Group
07.2020 - 10.2022
Operations & Business Development Manager
Boutiqaat Group
06.2020 - 07.2022
Bachelor’s Degree - Finance and Business Management
American University of Kuwait
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