Faith Adogame
Princeton,NJ, USA
Summary
Multilingual and globally educated professional with a strong foundation in customer experience, project management and cross-functional collaboration. Adept at cultivating relationships, driving strategic initiatives, and leveraging insights to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
CUSTOMER EXPERIENCE ASSOCIATE
Princeton University
08.2022 - 03.2023
- Optimized customer interaction processes by leveraging digital payment platforms and customer relationship management (CRM) systems, enhancing transaction efficiency and data accuracy.
- Analyzed customer feedback and purchasing patterns to inform merchandising strategies and prioritize high-impact product placements, driving increased customer engagement and sales.
- Utilized detailed product knowledge to build customer purchase of co-op membership and contribute to increased store membership.
GERMAN TEACHER
Princeton German Language School
09.2018 - 01.2021
- Developed and delivered advanced German language curricula tailored to needs of elementary and middle school students, incorporating evidence-based teaching methodologies and educational technology.
- Coordinated and aligned instructional activities with school-wide educational goals and standards, optimizing lesson plans and schedules for maximum impact and student engagement.
- Facilitated interdisciplinary collaboration with other educators to integrate language learning objectives and promote cohesive educational experience.
ADMINISTRATIVE SUPPORT (VOLUNTEER)
Market Street Mission
11.2017 - 05.2018
- Coordinated communications to donors to support fundraising efforts and increase donor retention and engagement.
- Utilized research and writing skills to work closely with Development Director in drafting, proofreading and revising grant applications to boost organization funding.
- Assisted in tracking and maintaining donation database to assess goal progress and inform next actions.
Education
M.S. - Global Affairs
Rutgers University
Newark, NJ USA2021
Certificate - Business Comm.
Univ. of Bayreuth
Bayreuth2018
B.A. - Business, Minor in German
Drew University
Madison, NJ USA2018
Skills
- Research & Data Analysis
- Project Management
- Relationship Cultivation
- Event Management
- Proficient in NetSuite CRM
- Fluent in German, Ojah & Pidgin (Nigerian languages)
- Entrepreneurship
Entrepreneurship
FOUNDER/OWNER/OPERATOR, 07/2020 - Present
Pi Queen, LLC, Princeton, NJ
- Engineered end-to-end logistics and supply chain management for the nationwide delivery of Nigerian cuisine, successfully processing and shipping orders across 19 states and 47 cities, while maintaining product quality and timely delivery.
- Developed and implemented financial tracking systems to monitor business expenditures, optimize resource allocation, and create detailed budgets and invoices, driving operational efficiency and financial performance.
- Utilized data-driven insights to exceed customer expectations, leveraging digital communication tools and time management strategies to enhance client satisfaction and retention.
Timeline
CUSTOMER EXPERIENCE ASSOCIATE
Princeton University
08.2022 - 03.2023
GERMAN TEACHER
Princeton German Language School
09.2018 - 01.2021
ADMINISTRATIVE SUPPORT (VOLUNTEER)
Market Street Mission
11.2017 - 05.2018
M.S. - Global Affairs
Rutgers University
Certificate - Business Comm.
Univ. of Bayreuth
B.A. - Business, Minor in German
Drew University
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