Faith Anderson
Tacoma,WA
Summary
Customer service leader driven by a passion for connecting with people and creating positive, memorable experiences. Developed through fast-paced, guest-focused environments, with a strong ability to remain calm under pressure while supporting both guests and team members. Committed to personal and professional growth, and eager to bring a genuine, care-centered approach to Alaska Airlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Membership Services
YMCA Of Pierce And Kitsap Counties
Tacoma, WA
08.2024 - Current
- Deliver exceptional guest experiences in a high-volume environment, ensuring members feel welcomed, supported, and valued at every interaction
- Lead and support a team of 40+ staff across multiple service areas, maintaining smooth operations during peak traffic and staffing shortages
- De-escalate member concerns with professionalism and empathy, resolving conflicts while protecting a positive and safe environment
- Ensure compliance with organizational policies and safety standards, reinforcing a culture of accountability and attention to detail
- Adapt quickly to changing priorities, balancing operational needs, guest service, and team support in a fast-paced setting
Manager on Duty
YMCA Of Pierce And Kitsap Counties
Tacoma, WA
05.2023 - 08.2024
- Managed real-time operations in a dynamic, fast-paced environment, prioritizing guest safety and service quality
- Responded to incidents and member concerns with calm decision-making and situational awareness
- Coordinated with cross-functional teams to maintain seamless service across multiple departments
- Supported staff during high-demand periods, stepping into service roles to ensure consistent guest experience
- Maintained professionalism under pressure while enforcing policies and procedures
Ballroom Dance Instructor
Arthur Murray
Federal Way, WA
03.2023 - 08.2024
- Created personalized, welcoming experiences by building strong relationships with clients in a one-on-one setting
- Adapted communication styles to meet individual comfort levels, fostering confidence and trust
- Delivered high-touch customer service focused on encouragement, engagement, and emotional support
- Maintained a positive and professional environment while guiding clients through new and unfamiliar experiences
- Demonstrated strong presence and communication skills in both private and group settings
Education
Associate of Science - Computer Science
Pierce College
Puyallup, WA06-2028
High School Diploma -
Puyallup High School
Puyallup, WA06-2016
Skills
- Customer Service Excellence
- Conflict Resolution
- Safety & Policy Compliance
- Team Collaboration
- Crisis Management
- Adaptability
- Multitasking
Professional Communication - De-escalation
- Attention to Detail
Certification
- CPR / First Aid Certified
- Google Project Management Certificate (In Progress)
Timeline
Director of Membership Services
YMCA Of Pierce And Kitsap Counties
08.2024 - Current
Manager on Duty
YMCA Of Pierce And Kitsap Counties
05.2023 - 08.2024
Ballroom Dance Instructor
Arthur Murray
03.2023 - 08.2024
Associate of Science - Computer Science
Pierce College
High School Diploma -
Puyallup High School