Faith Archuleta
Albuquerque,NM
Summary
Accomplished E-Commerce Manager with a proven track record at Albertsons Market, enhancing operational efficiency and customer satisfaction. Expert in product management and adept at fostering team development. Demonstrated ability to streamline e-commerce platforms and order fulfillment processes, significantly improving sales and service quality.
Overview
6
6
years of professional experience
Work History
E-Commerce Manager
Albertsons Market
08.2021 - Current
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
Server
Jinja Bar & Bistro
06.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
E-Commerce Personal Shopper
Albertsons Marketstreet
04.2020 - 12.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Restaurant Hostess
Jinja Bar & Bistro
06.2018 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Academy of Technology And The Classics
Santa Fe, NM05.2019
Skills
- Product Management
- Order Fulfillment
- E-commerce Platforms
- Staff Training and Development
- Customer Service
- Time Management
- Sales processes
- Customer Billing
- Decision-Making
- Data Confidentiality
- New Hire Onboarding
- Professional Appearance
- Safe Food Handling
- Product Knowledge
- Strong Work Ethic
Timeline
E-Commerce Manager
Albertsons Market
08.2021 - Current
Server
Jinja Bar & Bistro
06.2020 - 08.2021
E-Commerce Personal Shopper
Albertsons Marketstreet
04.2020 - 12.2020
Restaurant Hostess
Jinja Bar & Bistro
06.2018 - 03.2020
High School Diploma -
Academy of Technology And The Classics