Faith Ballard Baker

Schedule breast procedures that include biopsies, wire localizations, fine needle aspirations, ductograms, MRI post biopsy clips, and diagnostic mammograms. Manage a complex multiple doctor/procedure scheduling system, coordinate schedule with outside offices and departments such as referring physicians, surgeons, MRI imaging, and surgery departments. Submit insurance authorizations and verify benefits, schedule interpreter for up coming appointments, prepare and educate patients prior to procedure, arrange transportation including special arrangements for patients that are having surgery, coordinate patient's care with nurse navigators, align patients with state funded and low income programs, edit patient education material, maintain inventory and order office supplies, researched referring practitioners NPI and demographics, screened incoming requisitions and requested correction on diagnostic studies and scheduled screening and diagnostic mammograms

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.