Faith Bartnicki
East Lansing,MI
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Webers Restaurant
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Barista
Biggby Coffee
10.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista Shift Lead
Biggby Coffee
05.2022 - 08.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Student Food Service Assistant
RHS MSU
10.2021 - 02.2022
- Assisted with mealtimes by plating food when working serving line.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI12.2024
Skills
- Guest Inquiries
- Menu Memorization
- Phone Inquiries
- Check Payment Processing
Timeline
Hostess
Webers Restaurant
05.2023 - Current
Barista
Biggby Coffee
10.2022 - 03.2023
Barista Shift Lead
Biggby Coffee
05.2022 - 08.2022
Student Food Service Assistant
RHS MSU
10.2021 - 02.2022
Bachelor of Arts - Psychology
Michigan State University
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