Faith Berard
Daphne,AL
Summary
Adept Patient Care Technician with a proven track record at Ascension Sacred Heart, enhancing patient satisfaction and safety through meticulous vital signs monitoring and compassionate care. Skilled in emergency response and CPR/AED, my expertise in patient services and ability to maintain calm under pressure have consistently improved care delivery outcomes.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Ascension Sacred Heart
08.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported needs of 20+ residents under long-term care.
Patient Care Technician, Emergency Department
Thomas Hospital Infirmary Health
06.2022 - 05.2024
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
- Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
- Reduced wait times for patients by efficiently triaging cases and assigning appropriate resources based on urgency.
- Supported needs of 40+ residents under long-term care.
Front Desk Medical Receptionist
Urgent Care By The Bay
01.2021 - 08.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Behavioral Aide
AltaPointe Health Systems
06.2021 - 08.2022
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Education
High School Diploma -
Landstown High School
Virginia Beach, VACoastal Alabama Community College
Fairhope, AL 08.2024 -
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- ADL support
- Specimen Collection
- Catheter Care
- Blood Glucose Monitoring
- Professional Bedside Manner
- Patient Services
- Emergency Response
- Certified in CPR/AED
- Recording vital signs
Timeline
Patient Care Technician
Ascension Sacred Heart
08.2024 - Current
Coastal Alabama Community College
08.2024 -
Patient Care Technician, Emergency Department
Thomas Hospital Infirmary Health
06.2022 - 05.2024
Behavioral Aide
AltaPointe Health Systems
06.2021 - 08.2022
Front Desk Medical Receptionist
Urgent Care By The Bay
01.2021 - 08.2023
High School Diploma -
Landstown High School
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