Faith Bravo
RIVERSIDE,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Lead Intake Coordinator and Legal Assistant
Ikuta Hemesath LLP
Santa Ana
02.2023 - Current
- Provided direction and guidance to Intake Coordinators on best practices.
- Created reports summarizing daily, weekly, and monthly intake activity statistics.
- Analyzed data from multiple sources to identify areas for improvement in customer service operations.
- Trained new employees on proper protocols for responding to incoming inquiries.
- Researched potential solutions for complex customer inquiries or problems.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Met with clients and attorneys to discuss case details and evidence.
Education
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA12-2022
Political Science
California State University - Fullerton
Fullerton, CAAssociate of Arts - Political Science
Riverside City College
Riverside, CA06-2019
Skills
- Multi-line phone operations
- Appointment Scheduling
- Research
- Teamwork and Collaboration
- Excel proficiency
References
References available upon request.
Timeline
Lead Intake Coordinator and Legal Assistant
Ikuta Hemesath LLP
02.2023 - Current
Bachelor of Arts - Political Science
University of California, Riverside
Political Science
California State University - Fullerton
Associate of Arts - Political Science
Riverside City College
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