Faith Brockett
Lubbock
Summary
Experienced and detail-oriented Team member with a strong background in handling cash transactions, providing exceptional customer service, and maintaining a clean and organized work environment. Skilled in operating POS systems, accurately processing payments, and resolving customer inquiries and complaints in a professional manner.
Overview
5
5
years of professional experience
Work History
Cashier/Switchboard Operator
Bass Pro Shops
05.2024 - 08.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Cashier
Texas Tech University Hospitality
12.2022 - 09.2024
- Processed transactions quickly and accurately, ensuring customer satisfaction
- Handled cash and card payments in a secure manner, balancing cash drawer at the end of each shift
- Assisted with stocking shelves, organizing merchandise, and other store tasks as needed to support team efficiency.
Team Member
Jersey Mike's Subs
12.2019 - 12.2022
- Provided friendly and excellent customer service in a fast-paced restaurant environment
- Demonstrated knowledge of menu items and specials to make recommendations to customers
- Handled cash transactions and processed payments accurately using POS systems.
Team Member
Whataburger
09.2019 - 12.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained a clean and organized work area, including restocking and keeping restaurant tidy
- Collaborated with other team members to ensure smooth operations during rush hours.
Education
Bachelors degree in Petroleum Engineering -
Texas Tech University
Lubbock, TX09.2024
Skills
- Customer service
- Using POS systems
- Assisting in leadership tasks
- Interpersonal communication
- Analytical and qualitative computer skills
- Self motivation and adaptability
Timeline
Cashier/Switchboard Operator
Bass Pro Shops
05.2024 - 08.2024
Cashier
Texas Tech University Hospitality
12.2022 - 09.2024
Team Member
Jersey Mike's Subs
12.2019 - 12.2022
Team Member
Whataburger
09.2019 - 12.2019
Bachelors degree in Petroleum Engineering -
Texas Tech University
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