Faith Brown
City Of Los Angeles,CA
Summary
I’m a Dedicated and customer-focused professional with 3 years of experience in the hospitality and service industries. Proven ability to maintain a calm and welcoming demeanor in high-pressure environments. Skilled in conflict resolution, communication, and teamwork, with a strong commitment to providing exceptional service. Extremely passionate about traveling and enhancing the customer experience, I am eager to contribute my skills and enthusiasm to your team!
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fixonic Consulting
03.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Servicing accounts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Volunteer
I Am 1112
03.2021 - 05.2022
- Managed calendar, set appointments and prioritized urgent needs.
- Organized and managed events and projects as part of community support services.
- Assisted program manager with planning and fundraising responsibilities.
- Provided immediate responses to questions from volunteers.
- Supported staff with clerical work and other office tasks.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Maintained clean, neat and operational facilities to serve all program needs.
- Social media management
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06.2021
Skills
- Service oriented
- Punctual
- Maintaining Clean Work Areas
- Prioritizing important tasks
- Connection with people
- Excellent Written and Verbal Communication
- Not apprehensive of change
- Team Player
- Coachable/ Trainable
Timeline
Customer Service Representative
Fixonic Consulting
03.2022 - 08.2024
Volunteer
I Am 1112
03.2021 - 05.2022
High School Diploma -
San Pedro Senior High School
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