Faith Brown
HOWELL,NJ
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Fiber Customer Support Analyst role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Quick Check
10.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing transactions accurately and efficiently at point of sale.
- Maintained knowledge of products and services to provide informed recommendations to customers.
- Handled customer complaints with empathy, ensuring a positive resolution experience.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Trained new staff on company policies and customer service best practices for consistent service delivery.
- Conducted regular inventory checks, ensuring product availability for customer needs while minimizing waste.
Cashier/Fast Food Worker
Playa Bowls
07.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer by performing regular audits.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Trained new staff on register operation and company policies.
Childcare Assistant
Police Athletic League, PAL
07.2022 - 08.2022
- Supervised daily activities to ensure safety and engagement of children in structured programs.
- Assisted in planning and implementing educational activities that promote social and emotional development.
- Collaborated with colleagues to create inclusive environments for diverse children and families.
- Monitored behavior and provided support to resolve conflicts, fostering positive interactions among peers.
Education
Associate of Applied Science - Business
Brookdale Community College
Lincroft, NJ05-2027
High School Diploma -
Howell High School
Farmingdale, NJ06-2025
High School Diploma -
Monmouth County Vocational School
Freehold, NJ06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Staff training
- Quality control
Timeline
Customer Service Representative
Quick Check
10.2023 - Current
Cashier/Fast Food Worker
Playa Bowls
07.2023 - 10.2023
Childcare Assistant
Police Athletic League, PAL
07.2022 - 08.2022
Associate of Applied Science - Business
Brookdale Community College
High School Diploma -
Howell High School
High School Diploma -
Monmouth County Vocational School