Faith Cabrera
AdventHealth
Bartow,FL
5
years of professional experience
My roles throughout out the years include being a dynamic Front Office Assistant who is skilled in bilingual communication, patient scheduling, insurance verification with proven ability to enhance departmental workflows and ensure seamless patient experiences. i am also equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Front Office Assistant
11 Months- Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.
- Coordinated communication between departments, enhancing workflow efficiency and information dissemination.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Collaborated with healthcare providers to resolve discrepancies in authorization processes.
- Monitored ongoing authorizations, providing updates to stakeholders as necessary for seamless operations.
- Served as a liaison between the insurance company, the patient, and the physician.
- Outpatient procedures/tests, and notifies patients of appointments and referral numbers the same day they are obtained.
- Contacts insurance companies for referral numbers or pre-certification/authorization. Completes special projects.
- Answers non-clinical questions for patients and family members and routes all other calls correctly.
Patient Care Coordinator
1 Year 6 Months- Assisted patients in navigating healthcare services, enhancing overall experience.
- Managed scheduling and appointment coordination for multiple departments efficiently.
- Trained new employees on patient access protocols and system usage effectively.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Managed appointment scheduling through electronic health record systems, optimizing daily operations.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Assistant Store Manager
2 Years 5 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new staff on operational procedures and customer service best practices, fostering team efficiency.
- Analyzed performance metrics, identifying trends to support strategic decision-making processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma
Skills
Patient scheduling
Insurance verification
Bilingual communication
Authorization documentation
Organizational skills
Adaptability and flexibility
Timeline
Front Office Assistant
AdventHealth
09.2025 - CurrentRead More
Patient Care Coordinator
Lakeland Regional Health
03.2024 - 09.2025Read More
Assistant Store Manager
Cricket Wireless
09.2021 - 02.2024Read More
Lake Region High School
High School Diploma
Read More