Nelsy Villatoro
Norcross,GA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Front Office Assistant
Northside Hospital
Lawrenceville, Georgia
10.2024 - Current
- Checked patients in and out at front desk to ensure smooth patient flow.
- Greeted patients professionally, enhancing patient comfort and satisfaction.
- Schedule, reschedule, and confirm appointments.
- Monitor appointment schedules and help reduce gaps or delays.
- Maintain accurate patient records and documentation.
- Verify demographics, insurance, and contact information.
- Answered phone calls and routed messages efficiently to ensure timely communication.
- Obtained referrals and prior authorizations.
- Maintained organization of front desk operations, contributing to a smooth workflow.
- Provide excellent customer service and maintain a professional attitude.
Front Office Medical Assistant
Medilag Pediatrics
Lilburn, Georgia
04.2024 - 10.2024
- Managed patient scheduling and appointments efficiently for a busy pediatric practice.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared patient charts, verifying completion of all necessary forms for new patients.
- Answered incoming phone calls promptly, ensuring timely communication with patients. and directed calls appropriately.
- Welcomed patients to the office and managed their check-in process efficiently, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Coordinated patient appointments, ensuring timely follow-up and accurate collection and processing of payments, while maintaining organized patient files.
- Streamlined scheduling for a busy pediatric practice, optimizing patient flow and appointment management.
Medical Assistant
Ther Heart Center
Webster, TX
02.2023 - 07.2023
- Performed diagnostic tests including EKGs and spirometry for patient evaluations.
- Scheduled patient appointments via phone and in person, optimizing clinic workflow and patient access.
- Prepared treatment rooms by cleaning surfaces and restocking supplies, ensuring a safe and welcoming environment for patients.
- Recorded detailed notes for each patient visit to ensure accurate medical records.
Medical Assistant
Pulmonology Clinic
El Salvador
05.2021 - 01.2023
- Supported physicians in patient care by taking vital signs, documenting patient histories, and preparing patients for examinations, enhancing efficiency of clinical workflow.
- Administered injections, medications, and treatments under physician supervision.
- Informed patients about medications, procedures, and physician's instructions, improving patient understanding and compliance.
- Performed routine laboratory tests and analyzed samples to monitor disease progression, contributing to timely treatment decisions.
- Administered intravenous medications to patients in clinical settings.
Medical Assistant Externship
UTMB
Texas City, TX
10.2018 - 11.2018
- Assisted physicians with patient care by taking vital signs and histories, ensuring readiness for examinations.
- Prepared treatment rooms for patient visits by cleaning surfaces and restocking supplies, optimizing patient comfort.
- Conducted electrocardiograms to assess heart activity in patients.
Medical Assistant Externship
UTMB
Texas City, TX
08.2018 - 10.2018
- Assisted physicians with patient care by taking vital signs and patient histories, facilitating efficient examinations.
- Measured vital signs and recorded medical histories, contributing to thorough patient assessments.
- Administered injections, medications, and treatments per physician instructions.
- Maintained clean and fully stocked examination rooms, ensuring readiness for incoming patients.
Education
CPR
American Red Cross
Lawrenceville, GA 03.2024 - 03.2025
BLS Certificate
American Heart Association
GED -
College of The Mainland
Texas City, TXCertificate Medical Assistant -
College of The Mainland
Texas City, TX 01.2018 - 12.2018
NRCMA
NAHP
Skills
- Bilingual English/Spanish
- Patient check-in procedures
- Able to work in fast-paced environment
- Patient scheduling management
- Exam room setup
- Patient scheduling
- Insurance verification
- Medication Reconciliation
- Front desk organization
- Attention to detail
- Fluent in Spanish
Timeline
Front Office Assistant
Northside Hospital
10.2024 - Current
Front Office Medical Assistant
Medilag Pediatrics
04.2024 - 10.2024
CPR
American Red Cross
03.2024 - 03.2025
Medical Assistant
Ther Heart Center
02.2023 - 07.2023
Medical Assistant
Pulmonology Clinic
05.2021 - 01.2023
Medical Assistant Externship
UTMB
10.2018 - 11.2018
Medical Assistant Externship
UTMB
08.2018 - 10.2018
Certificate Medical Assistant -
College of The Mainland
01.2018 - 12.2018
BLS Certificate
American Heart Association
GED -
College of The Mainland
NRCMA
NAHP