Stephanie Alvarez Guizar
Ukiah,CA
Summary
Compassionate dental professional with expertise in patient management and administrative tasks. Skilled in maintaining compliance and optimizing workflow efficiency, committed to fostering a welcoming atmosphere while delivering exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant /Front Office Coordinator
Corbett Orthodontics
Ukiah, CA
04.2024 - Current
- Maintain accurate patient records and ensure compliance with health regulations.
- Sterilize instruments and organize treatment areas for optimal workflow efficiency.
- Collaborate with orthodontists to develop customized treatment plans for patients.
- Operate and maintain dental imaging equipment for diagnostic purposes.
- Schedule appointments and communicate effectively with patients regarding treatment timelines.
- Maintain a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Train new staff on office protocols, safety standards, and patient interaction techniques.
- Manage front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Develop relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Orthodontic Dental Assistant /Front Office Coordinator
Corbett Orthodontics
Ukiah, CA
09.2023 - 04.2024
- Assisted in patient care and comfort during orthodontic procedures.
- Prepared treatment areas and sterilized instruments to ensure a safe environment.
- Educated patients on oral hygiene and post-treatment care effectively.
- Managed appointment scheduling, optimizing clinic workflow for efficiency.
- Demonstrated proficient x-ray skills, capturing quality images while adhering to strict radiation safety guidelines for both patients and staff members alike.
- Assisted orthodontists in patient setup and procedure preparation, ensuring smooth workflow.
- Collaborated with team members to develop effective scheduling strategies, maximizing patient appointments.
- Implemented infection control protocols, ensuring compliance with safety standards in clinical settings.
- Prepared patient x-rays and images for dentist review.
- Scheduled and confirmed patient appointments.
Dental Assistant
MCHC
Ukiah, CA
08.2022 - 09.2023
- Prepared treatment rooms, ensuring cleanliness and availability of necessary instruments.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Supported dentists with chairside assistance during various dental treatments and surgeries.
- Collaborated with team members to streamline appointment scheduling and improve patient flow.
- Monitored inventory levels of dental supplies, placing orders as needed to maintain stock.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Lead Dental Patient Service Representative
MCHC
Ukiah, CA
10.2021 - 08.2022
- Managed patient check-ins and scheduling to optimize appointment flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in patient registration process, ensuring accurate data entry and compliance with policies.
- Collaborated with healthcare providers to coordinate patient care and services effectively.
- Streamlined communication between departments to enhance workflow and reduce delays.
- Trained new staff on protocols and systems to ensure consistent service delivery standards.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Patient Service Representative
MCHC
Ukiah, CA
07.2021 - 10.2021
- Facilitated patient check-in and registration processes, ensuring accuracy and efficiency.
- Managed appointment scheduling through electronic health record systems, improving patient flow.
- Resolved patient inquiries and concerns, enhancing overall satisfaction with services provided.
- Monitored patient records for compliance with regulations, ensuring data integrity and confidentiality.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Barista
Starbucks
Ukiah, CA
10.2020 - 07.2021
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Managed inventory levels, restocking supplies to optimize workflow efficiency.
- Collaborated with team members to enhance service speed during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Ukiah High School
Ukiah, CA06-2021
Skills
- Bilingual English/Spanish
- Team collaboration
- Office administration
- Committed to continuous learning and professional development
- Polite/Caring
- Compassionate
- Medical terminology proficiency
- Strong leadership
- Interpersonal Communication
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Verbal and written communication
- Money handling
- Phone and email etiquette
- Flexible schedule
- Data entry
- Insurance billing
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Empathetic
- Strong Work Ethic
- Positive Attitude
- Punctual/Reliable
- Fast Learner
- Attention to detail
- Appointment Scheduling
Certification
- RDA - Registered Dental Assistant
- Dental X-ray License
- Infection Control Certification
- CPR/BLS Certification
- Coronal Polishing Certification
Timeline
Registered Dental Assistant /Front Office Coordinator
Corbett Orthodontics
04.2024 - Current
Orthodontic Dental Assistant /Front Office Coordinator
Corbett Orthodontics
09.2023 - 04.2024
Dental Assistant
MCHC
08.2022 - 09.2023
Lead Dental Patient Service Representative
MCHC
10.2021 - 08.2022
Patient Service Representative
MCHC
07.2021 - 10.2021
Barista
Starbucks
10.2020 - 07.2021
High School Diploma -
Ukiah High School