Alexis Martinez
Chico,CA
Summary
Dynamic Medical Assistant and Patient care coordinator excelling in patient education and care coordination. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring compliance and enhancing patient satisfaction. Proficient in EHR systems, I effectively manage workflows and contribute to team goals through strong problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant/ Front office
CkDerm
02.2023 - 12.2025
- Roomed patients, obtained vitals, updated medical histories, and documented encounters in EMR/EHR
- Assisted dermatologists with medical and cosmetic procedures, including biopsies, excisions, MOHS surgery's, injections, and cryotherapy
- Prepared exam rooms, sterilized instruments, maintained inventory, and ensured infection control compliance
- Scheduled appointments, verified insurance eligibility, collected copays, and managed patient check-in/check-out
- Handled prior authorizations, prescription refills, referrals, and coordination with pharmacies and insurance companies
- Provided patient education on diagnoses, medications, skincare regimens, and post-procedure care
- Managed patient portal messages, and follow-up communication while maintaining HIPAA compliance
- Served as the first point of contact for pharmaceutical representatives; coordinated meetings, samples, and provider schedules
Front Office Lead
Chico Immediate Care Medical Center
12.2020 - 02.2023
- Led and supported front office operations, including opening/closing the clinic, answering high-volume calls, and ensuring smooth daily workflows
- Trained and mentored front office staff, serving as a primary resource and encouraging use of available tools and procedures
- Coordinated cross-departmental shadowing to improve front office efficiency and enhance patient flow and care coordination
- Communicated daily updates to front office staff and escalated workflow, staffing, and patient-care concerns to clinic management
- Served as the main point of contact for industrial accounts and pharmaceutical representatives, including scheduling clinic lunches
- Assisted with patient registration, indexing documentation, STAT referrals, and time-sensitive administrative tasks
- Monitored staff productivity, supported weekly performance goals, and handled operational needs such as banking and supplies
Operations Specialist
Chico Auto Finance
10.2016 - 06.2020
- Contacted delinquent accounts daily
- Processed customers car payment daily
- In charge of 500+ clients in 4 states including CA
- Completed on boarding procedures for new incoming clients
- Verified credit applications
- Contacted dealerships for any missing criteria needed
- Made daily deposits
- Responsible for ordering repossessions when needed
- Arranged for vehicles to be sold at auction
- Verified customers auto insurance
- Always accomplished company’s/ individual goals each month
- Completed monthly compliance tasks for the better business bureau
Assistant Manager
Styles For Less
02.2016 - 10.2016
- Made sure to always make daily sales goals
- Did opening and closing procedures
- Always kept store beyond company’s requirements
- Followed stores visual directive at all times
- Handled any problems or issues customers had in a calmly manner
- Always punctual and on time with any projects that is given
Assistant Manager
Rue21
03.2015 - 01.2016
- Opened and closed the entire store
- In charge of 5 employees at once
- Motivated team to achieve store goals and personal goals
- Maintained an easy going hard working environment at all times
- Top seller in all personal stats monthly
Education
Kinesiology - Oroville, CA
Butte College
Oroville, CA01.2016
Skills
- Bilingual English/Spanish
- Customer service
- Detail oriented
- Patient Education & Care Coordination
- Highly adaptable in fast-paced clinical environments
- Goal Driven
- Problem solving
- Microsoft Office Proficient
- EHR (Athena, and Nextech) Proficient
Timeline
Medical Assistant/ Front office
CkDerm
02.2023 - 12.2025
Front Office Lead
Chico Immediate Care Medical Center
12.2020 - 02.2023
Operations Specialist
Chico Auto Finance
10.2016 - 06.2020
Assistant Manager
Styles For Less
02.2016 - 10.2016
Assistant Manager
Rue21
03.2015 - 01.2016
Kinesiology - Oroville, CA
Butte College