Travel
Faith Caprio
Cypress,TX
Summary
Dynamic and results-driven Project Manager with a proven track record of strategic leadership and excellence in project management. Possessing exceptional business acumen, sound judgement, and unwavering integrity, I excel in driving complex initiatives to successful completion while fostering a culture of collaboration and innovation. My high emotional intelligence enables me to navigate diverse stakeholder relationships with tact and empathy, ensuring effective communication and conflict resolution. With a keen focus on delivering measurable results and driving organizational success, I am poised to lead transformative projects that propel business growth and operational excellence.
Overview
17
17
years of professional experience
1
1
Language
Work History
IT Project Manager
Centre Technologies
11.2022 - Current
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Outlined work plans, determined resources, wrote timelines, and generated reconciliations as part of project transparency process.
Senior Telecom Engineer/ Telecom Project Manager
Clearway Energy Group LLC.
07.2020 - 05.2022
- Implemented cost-saving measures by identifying inefficiencies in telecom systems and recommending targeted improvements.
- Developed detailed documentation for all projects, facilitating knowledge transfer across teams and streamlining future maintenance efforts.
- Processed all telecom-related invoices maintaining a record of 0.01% late fees quarter after quarter.
- Managed vendor relationships effectively, negotiating contracts and ensuring timely delivery of critical components for projects.
Senior Voice Engineer (Global)
Metrix Instruments Co., L.P.
10.2017 - 05.2020
- Collaborated directly with vendors to achieve seamless connectivity of telecom networks domestically and internationally.
- Developed and maintained a global Mobile Device Management (MDM) project utilizing Manage Engine to boost employee productivity while upholding corporate security standards.
- Increased customer satisfaction by providing timely resolution of reported issues and concerns related to voice systems.
- Standardized network operations across all business units to enhance consistency and lower discretionary costs effectively.
Voice Supervisor, Senior Voice Engineer, Voice Project Manager, Business Operations Director
US Army - White House Communications Agency
08.2007 - 03.2014
- Served as Presidential Telecom Team Lead in support of the President of the United States and Staff executing 100% communication connectivity on 10+ international trips.
- Traveled as Operations Director ensuring all team members' safety and welfare was carefully accounted for on domestic and international trips
- Collaborated with multiple teams to design, develop, test, and deploy new robust telecommunication devices to travel with the President
- Developed detailed documentation for all projects, facilitating knowledge transfer across teams and streamlining future maintenance efforts.
- Provided training and mentorship to junior engineers, fostering a culture of continuous improvement within the team.
Education
Southwestern College
Winfield, KS09.2022
12.2021
MBA - Project Management
Capella University
Minneapolis, MN10.2015
Bachelor of Arts - Sociology
University of Washington
Seattle, WA04.2002
Skills
- Transformational Leadership
- Strategic Leadership
- Astute Attention to Detail
- Strong Business Judgement
- Experience in collaborating with cross-functional and international businesses
- Composure in Adversity
- High Emotional Intelligence
- Coaching
- Ethics and integrity
- Customer Service
Websites
Application Knowledge
- Connectwise
- ShareFile
- IT Glue
- Moovila
- Variphy
- Microsoft Office Suite
- Microsoft Project
- Visio
- Google Suite
- Smartsheet
- Tangoe
- SharePoint
- Coupa
- Service Now
- Trello
- Jira
- Podio
Interests
Art
Foodie
Painting
Writing
Quote
I'm extraordinary... you just don't know it yet!
Timeline
IT Project Manager
Centre Technologies
11.2022 - Current
Senior Telecom Engineer/ Telecom Project Manager
Clearway Energy Group LLC.
07.2020 - 05.2022
Senior Voice Engineer (Global)
Metrix Instruments Co., L.P.
10.2017 - 05.2020
Voice Supervisor, Senior Voice Engineer, Voice Project Manager, Business Operations Director
US Army - White House Communications Agency
08.2007 - 03.2014
Southwestern College
MBA - Project Management
Capella University
Bachelor of Arts - Sociology
University of Washington
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