Friendly and reliable retail professional with extensive experience in customer service and team management. Committed to creating a positive shopping experience while enhancing team performance and operational excellence.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Alaska Walking Store
Anchorage, AK
04.2025 - 05.2026
Led daily store operations to enhance customer experience and drive sales.
Managed team schedules, ensuring optimal staffing levels during peak hours.
Trained new employees on product knowledge and customer service best practices.
Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Salon Manager
House of Beauty
Anchorage, AK
05.2019 - 08.2022
Oversaw daily salon operations, ensuring high levels of customer satisfaction and service quality.
Managed staff scheduling and payroll, optimizing workforce efficiency and resource allocation.
Developed marketing strategies to promote new services, increasing client engagement and retention.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Oversaw salon employee performance, facility cleanliness, and sales.
Retail Worker
Old Navy
Anchorage, AK
10.2017 - 04.2018
Assisted customers in locating merchandise and enhancing shopping experience.
Maintained visual merchandising standards to ensure appealing store presentation.
Operated cash register efficiently, processing transactions accurately and quickly.
Supported inventory management by restocking shelves and organizing backroom supplies.