Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Faith Castillo

Chula Vista,CA

Summary

Dedicated Leader with five years of experience, known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
Chula Vista, CA
09.2021 - Current
  • Ensuring compliance with company policies, industry regulations, and food safety standards in daily operations.
  • Meeting business needs by delegating daily tasks and responsibilities.
  • Implemented inventory management strategies to maintain stock levels.
  • Delivering excellent customer service by creating a welcoming environment and resolving customer issues promptly.
  • Managed cash handling procedures, maintaining accuracy in financial transactions, and balancing tills.

Supervisor of Operations

Chick-fil-A
Chula Vista, CA
02.2018 - 08.2021
  • Evaluated staff performance regularly, offering constructive feedback to promote growth within their roles.
  • Trained and developed new hires for the improvement of team productivity and performance.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills in a fast-paced environment.
  • Supervised operations staff, and kept employees compliant with company policies and procedures.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, AZ
12-2024

Skills

  • Customer service
  • Production management
  • Inventory management
  • Operations management
  • Strategic planning
  • Verbal and written communication
  • Problem-solving
  • Team leadership
  • Conflict resolution
  • Data interpretation

Accomplishments

  • 3.74 GPA - Magna Cum Laude
  • Dean's List for three semesters
  • Minor in Sociology

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2021 - Current

Supervisor of Operations

Chick-fil-A
02.2018 - 08.2021

Bachelor of Science - Communications

Arizona State University

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