Faith Chapman
1716 Beaver Ridge Dr ,Ohio
Summary
Motivated Service Advisor with a strong work ethic who excels in customer service and vehicle assessment. Proven ability to build relationships and upsell needed services while maintaining professional relationships with customers. Proven to have a calm demeanor under pressure in a fast paced environment. Skilled in multitasking and utilizing resources to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Service Advisor
Germain Ford of Beavercreek
Beavercreek, OH
06.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring optimal scheduling to enhance workflow efficiency.
- Communicated effectively with technicians regarding service updates and customer concerns.
- Maintained accurate records of customer interactions and service history in dealership management system.
- Trained new staff on service protocols and customer interaction best practices for improved performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Detailer
Performance Chrysler Dodge Jeep Ram
Centerville, OH
02.2023 - 06.2024
- Cleaned and restored vehicle interiors, ensuring high standards of cleanliness and presentation.
- Applied protective coatings to surfaces, enhancing vehicle appearance and longevity.
- Implemented efficient workflows, reducing time spent on repetitive tasks while improving quality outcomes.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient detailing processes.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
Business Administration And Management
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Fairmont Highschool
Dayton, OH05.2023
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Customer consulting
- Relationship building
- Teamwork and collaboration
- Calm and professional under pressure
- Service upselling
- Professional telephone demeanor
- De-escalation techniques
Timeline
Service Advisor
Germain Ford of Beavercreek
06.2024 - Current
Automotive Detailer
Performance Chrysler Dodge Jeep Ram
02.2023 - 06.2024
Business Administration And Management
Sinclair Community College
High School Diploma -
Fairmont Highschool