Summary
Overview
Work History
Education
Skills
Timeline
Barista
Faith Craft

Faith Craft

900 South Nancy Ave, East Wenatchee,WA

Summary

Proven leader in customer service and time management, demonstrated through successful roles at Cascade Christian Childcare and Indian Accent, where I enhanced customer satisfaction and managed high-volume dining efficiently. Skilled in organization and adept at maintaining calm in stressful situations, I bring a results-driven approach to achieving employer goals, leveraging both hard and soft skills to exceed expectations. As a loyal, dependable, and driven employee, who is open to training and constructive criticism, I am looking forward to being on a team i can be proud of.

Overview

13
13
years of professional experience

Work History

Early Preschool Assistant Teacher

Cascade Christian Childcare
08.2023 - Current
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
  • Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Encouraged children to interact with each other and participate in group activities.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.

Lead Infant Teacher

La Petite Academy Inc.
02.2022 - 08.2023
  • Boosted communication skills among infants through engaging storytelling and song sessions.
  • Kept classroom and feeding areas clean, neat, and safe.
  • Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
  • Promoted development of social, emotional, and communication skills in infants.

Janitor

Proquality NW
08.2021 - 01.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Trusted as a keyholder, and to work by myself

Lead Server

Bluewater Distilling
08.2018 - 11.2020
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.

Dining Room Manager

Indian Accent
02.2011 - 08.2018
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Implemented training program for front of house staff to maintain high standards of customer service.

Education

High School Diploma -

Mountlake Terrace High School
Mountlake Terrace, WA
06.2016

Skills

customer service

time management

organization

drivers license

physically able (ability to lift 25 lbs)

able to stay calm in stressful situations

Timeline

Early Preschool Assistant Teacher

Cascade Christian Childcare
08.2023 - Current

Lead Infant Teacher

La Petite Academy Inc.
02.2022 - 08.2023

Janitor

Proquality NW
08.2021 - 01.2022

Lead Server

Bluewater Distilling
08.2018 - 11.2020

Dining Room Manager

Indian Accent
02.2011 - 08.2018

High School Diploma -

Mountlake Terrace High School

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Faith Craft