Summary
Work History
Education
Skills
Timeline
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Faith Crawford

Greensboro,NC

Summary

Proactive professional with a strong background in customer service and healthcare. Skilled in problem-solving, team collaboration, and optimizing patient flow, contributing to improved service delivery and patient satisfaction.

Work History

Patient Service Representative

Kaiser Permanente
North Carolina
01.2026 - Current
  • Managed appointment scheduling and provided assistance with inquiries to ensure optimal patient service experience.
  • Facilitated patient check-in process, enhancing overall patient experience and satisfaction.
  • Managed phone communications, addressing concerns and providing information on services offered.
  • Collaborated with healthcare team to streamline patient flow and optimize service efficiency.
  • Adapted quickly to changing workflows and procedures within a fast-paced healthcare environment.
  • Educated patients on insurance benefits and coverage options to support informed decision-making.

Customer Service Representative

Ralph Lauren
Greensboro, NC
10.2025 - 01.2026
  • Assisted customers with product inquiries, ensuring high levels of satisfaction.
  • Resolved issues through effective communication and problem-solving skills.
  • Collaborated with team members to improve service delivery and customer experience.
  • Documented customer feedback to identify areas for improvement in services offered.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Walter Hines Page Senior High School
Greensboro, NC

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Scheduling appointments
  • Medical terminology
  • Medical insurance
  • Reception management
  • Directing callers
  • Typing [40] wpm
  • Problem-solving
  • Money handling
  • Multitasking and organization
  • Team collaboration

Timeline

Patient Service Representative

Kaiser Permanente
01.2026 - Current

Customer Service Representative

Ralph Lauren
10.2025 - 01.2026

High School Diploma -

Walter Hines Page Senior High School

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Faith Crawford