Faith Crescenzi
Ballston Spa,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with customers and co-workers in dynamic, fast-paced settings. Motivated Team Member committed to contributing to business success. Experienced in providing high-quality service and work ethic. Focused on customer satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Manager
Fruit Loop
05.2023 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Patient Care Technician
Oswego Hospital
01.2022 - 05.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Restaurant Team Member
Fruit Loop
07.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with team members to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Restaurant Hostess
Pasta Pane
06.2018 - 07.2019
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Arts - Biology
SUNY College At Oswego
Oswego, NY05.2023
Skills
- Communication Skills
- Operational efficiency
- Customer feedback analysis
- Menu Development
- Customer Engagement
- Staff Management
- Food Service Background
- Interpersonal Skills
References
References available upon request.
Timeline
Manager
Fruit Loop
05.2023 - 12.2023
Patient Care Technician
Oswego Hospital
01.2022 - 05.2023
Restaurant Team Member
Fruit Loop
07.2019 - 08.2021
Restaurant Hostess
Pasta Pane
06.2018 - 07.2019
Bachelor of Arts - Biology
SUNY College At Oswego
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