Summary
Overview
Work History
Education
Skills
Timeline
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Faith Dauphin

Frisco,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.

Overview

5
5
years of professional experience

Work History

Leasing Agent

The Enclave Apartment Homes
10.2018 - 09.2019
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Front Desk Associate

Creative World School
02.2022 - 07.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Preschool Teacher

NewStart
06.2021 - 08.2021
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.

Education

Bachelor of Science -

Collin County Community College District
Frisco, TX
08.2024

High School Diploma -

Lone Star High School
Frisco, TX
05.2020

Skills

  • Office Administration
  • Registration
  • Multi-Line Phone Systems
  • Information Protection
  • Effective Planning
  • Front Office Support
  • Scheduling
  • Cash Handling
  • Problem-Solving Skills
  • American Sign Language Fluency
  • Guest Relations
  • Attention to Detail

Timeline

Front Desk Associate

Creative World School
02.2022 - 07.2023

Preschool Teacher

NewStart
06.2021 - 08.2021

Leasing Agent

The Enclave Apartment Homes
10.2018 - 09.2019

Bachelor of Science -

Collin County Community College District

High School Diploma -

Lone Star High School

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Faith Dauphin