Johanna Bautista
Palmetto
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Driven Leasing Agent known for productive and efficient task completion. Excel in communication, negotiation, and customer service, ensuring smooth leasing processes. Possess strong organizational skills, adept at multitasking and managing time effectively. Thrive using interpersonal skills to connect with clients, solve problems quickly, and maintain positive relationships.
Overview
15
15
years of professional experience
Work History
Leasing Agent
Murex Properties
Bradenton
01.2025 - Current
- Maintained a professional attitude when dealing with difficult situations or customers.
- Inspected vacant units and ensured they were ready for showings.
- Resolved tenant complaints promptly and professionally.
- Monitored rent collection activities and pursued delinquent accounts.
- Processed applications by conducting background checks and verifying references.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Negotiated rental agreements with potential tenants.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Collected security deposits from new tenants.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Performed administrative duties such as filing paperwork and updating databases.
- Encouraged prospective tenants to fill out applications after property tours.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Contacted and followed up with tenants on renewal notices.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Office Assistant
Trucked Up LLC
01.2019 - Current
- Provided clerical support, addressing routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Interacted with over 20 customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Organizational skills in office setting Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Basic scheduling
- Attention to detail
- Basic computer skills
- Development in any professional field
- Filing and data archiving
- Database management
- Business administration
- Administrative support
- Invoice processing
- Office administration
- Sorting and labeling
- Social media knowledge
- Entering raw data into a spreadsheet, document or database
- Merging files to update outdated or incomplete data
- Answer phones
- Payroll
- Deposits and bank withdrawals
Client Service Representative
MET
01.2014 - 01.2016
- Keep records of customer interactions
- Contact customers to respond to inquiries
- Communicate with customers by telephone or in-person in order to provide information about program
- Complete contract forms, prepare change of address forms
- Greet customers warmly, Establish professional relationships with clients
- Develop and keep individual employment plan updated
- Complete assigned reports, forms and documents and forward them as indicated
- Attend meetings, conferences that further the objective of the agency
- Conduct home visits as needed
Data Assistant
ECMHSP
01.2010 - 01.2014
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy target.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Verified that information in computer system was up-to-date and accurate.
- Eliminated outdated records by sending records to be scanned.
- Complied statistical information for special reports.
- Completed monthly reports, closed terminated records and chart audits.
- Verified and logged in data deadlines responding to daily inquiries.
- Conduct home visits as needed.
- Offered detailed daily reports that outlined each child's activities.
- Attend meetings, conferences that further objective of agency.
- Maintained daily records of activities, behaviors, meals and naps.
- Identified and resolved system and account issues.
Education
High School Diploma -
Skills
- Basic scheduling
- Attention to detail
- Basic computer skills
- Filing and data archiving
- Database management
- Business administration
- Administrative support
- Invoice processing
- Office administration
- Sorting and labeling
- Social media knowledge
- Entering raw data into a spreadsheet, document or database
- Merging files to update outdated or incomplete data
- Answer phones
- Payroll
- Deposits and bank withdrawals
- Tenant relations
- Application processing
- Rent collection
- Customer service
- Data entry
- Lease preparation
- Telephone and email etiquette
- Move-in coordination
- Leasing and sales
- Tenant screening
- Background checks
Languages
- English
- Spanish
Timeline
Leasing Agent
Murex Properties
01.2025 - Current
Office Assistant
Trucked Up LLC
01.2019 - Current
Client Service Representative
MET
01.2014 - 01.2016
Data Assistant
ECMHSP
01.2010 - 01.2014