Faith Disbennett

• Coordinated recruitment efforts by posting job openings and scheduling interviews to attract suitable candidates.
• Processed new hire paperwork and conducted orientation sessions to facilitate smooth onboarding for new staff.
• Managed employee records and documentation to ensure compliance with regulations.

Supported multilingual employees by providing additional assistance in communication and understanding company policies.

• Greeted customers, answered general questions and directed to appropriate locations.
• Managed multi-line phone system and routed calls effectively.
• Scheduled appointments and maintained calendars for staff members.
• Managed daily calendars, scheduled client appointments, and organized office events to ensure efficient operations.
• Maintained a clean and organized reception area for visitors.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Updated daily log book with information about visitors entering the premises.
• Verified visitors' identification cards before allowing access to the building.
• Performed clerical duties such as filing, photocopying, transcribing, and faxing.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Processed incoming mail and distributed correspondence promptly.
• Coordinated meeting room bookings and arranged catering for meetings, enhancing overall event experience.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Managed logistics for pick-up and delivery services of express mail services.
• Coordinated company events with venues and advised staff of pertinent details.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Assisted management with special projects to enhance team objectives.
• Sorted invoices for accounting department by date stamping and filing by vendor code.

• Resolved customer complaints through effective communication and problem-solving.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product inquiries and order placements.
• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained product knowledge to provide accurate information to customers.
• Handled returns and exchanges following company procedures for customer satisfaction.
• Processed orders accurately using company-specific software systems.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Entered orders in system with 100% accuracy, ensuring timely fulfillment

• Coordinated communication between clients and vendors to streamline order processes
• Supported sales department by processing client orders efficiently
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• Accurately entered customer orders into the order entry system while ensuring accuracy of pricing and product information.
• Ensured that all incoming calls were answered promptly and professionally.
• Communicated with customers to assist with order placement and offer updates on status and shipping.