Taylour Tua
Oceanside,CA
Summary
Exceptionally driven individual eager to exemplify leadership abilities while working in a setting that values professionalism, ingenuity, and advancement. Capable of adapting to new environments, collaborating with others, developing have proven to have expertise, attentive, conversational, and analytical characteristics within the workplace.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Teri Inc.
Oceanside, CA
12.2023 - 08.2024
- Monitored timekeeping records for accuracy and completeness.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Performed background checks on potential hires to ensure compliance with company standards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Provided administrative support for HR projects and initiatives.
- Advised managers on best practices related to performance management processes.
- Maintained employee records in compliance with state and federal regulations.
- Conducted background checks and employment verifications for potential hires.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Reviewed resumes submitted by applicants for open positions.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Maintained accurate employee data in HR systems
- Processed changes to employee information (address, contact details, etc.)
Front Desk Receptionist/Guest Services (Remote Pos
Paradise By the Sea RV Resort
Oceanside, CA
08.2019 - 08.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system (Campspot/GoDaddy) and managed calls by routing to proper extensions or taking messages.
- Welcomed up to 10-30 arriving guests and conduct a friendly, efficient check-in all in a quickly controllable manor.
- Responded to incoming and outgoing calls and emails from visitors and prospective customers to handle complex questions and resolve complaints.
- Received and directed phone calls, as well as relayed conversations and relevant messages, all while upholding consistency, precision, and confidentiality.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- First employee to work remotely in the organization which in return successfully ran remote phone and virtual operations (Google Voice) solely to enable coworkers and managers to work efficiently in person.
Preschool Assistant Teacher
Discovery Preschool & Childcare
Oceanside, CA
05.2019 - 08.2019
- Monitored students to observe behavior, enforce rules and maintain safety.
- Supported lead teacher with daily classroom activities.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Instructed and assisted students during craft activities.
- Supervised students outside classroom during recess, lunch and breaks.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Able to care for up to four infants/toddlers at a time, occasionally at sometimes eight infants.
- Highly organized individual, so helped upkeep infant and preschool rooms to ensure safety for the children.
- Had the opportunity to effectively manage the schedules of ten newborns and 16 toddlers, logging in updates for parents every 30 minutes.
Legoland California Resort Retail Associate
Legoland California Resort
Carlsbad, CA
06.2017 - 12.2018
- Recognized as one of the top retail workers in my department, usually meeting daily sales objectives and assisting in any manner possible.
- Utilized point of sales software programs efficiently and successfully, meeting daily sales goals.
- Accounting all business transactions as a shift lead when leads were on their breaks.
- Exceptional customer service, with the ability to manage challenging situations.
- Coordinated with management to ensure that customer expectations were satisfied.
- Was the only seasonal employee to be offered full-time position at the time.
- Has the ability to manage difficult situations involving consumer complaints and emergency scenarios as well as filling in for other positions when necessary.
FedEx Ground Package Handler
Fed Ex Ground
Oceanside, CA
10.2017 - 09.2018
- Supervised and communicated effectively with over 15 coworkers and ten supervisors.
- Had the ability to establish routine directives from management and communicate with drivers and their contractors in a well-ordered manor.
- Was responsible for providing about eight well-structured trucks full of over 100 packages each for eight to ten drivers and delivery personnel at a time.
- Managed four belts at a time to help load and distribute over thousands of packages throughout the warehouse.
- Worked in a swiftly manor to ensure all packages were on every truck so they would be on time for our customers who were receiving them.
Point of Sales Associate
Kohls Department Store
Oceanside, CA
06.2015 - 01.2016
- Provide insight regarding consumer product trends.
- Make sure everything was neat and organized or incoming customers.
- Utilized point of sales system to complete over 50 transactions a shift- supervise all customer transactions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
Education
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Honolulu, HI12.2022
Associate of Arts - Social And Behavioral Sciences
Palomar College
San Marcos, CA05.2017
High School Diploma -
Oceanside High School
Oceanside, CA06.2015
Skills
- Customer Complaint Resolution
- Microsoft Office Suite
- Data Entry and Database Software
- Scheduling and Calendar Management
- Inventory Management
- Administrative Support
- Call Center Operations (Google Voice)
- Data Entry
- Order and Refund Processing
- Proficient in Google Voice, Campspot, GoDaddy software programs
- Employee onboarding
- Timekeeping management
- HR compliance
- Candidate screening
- Recruitment coordination
- Document preparation
- Confidentiality maintenance
- Personnel records management
- Office administration
- HR policies
- Human resources support
- Mail handling
- Background checks
Affiliations
- Dean’s list University of Hawaii at Manoa 2019-2022
- Beta Gamma Sigma member
- Graduated Cum Laude 3.5 and higher
- Dean’s List Palomar College 2015-2017
- Palomar Softball Collegiate Athlete-2015-2017, participated in final tournaments for State title.
- 2nd Team All-Conference League Palomar College Softball-2017
- U-T San Diego All-Academic Team 3.5 G.P. A 2014-2016
- Female Scholar Athlete of the Year 2015
- 1st Team All-Conference Oceanside High School Softball-2013-15
- Senior Homecoming Queen 2015
- California State San Marcos University Trio Talent Search
- Girard Scholar 4.0 G.P.A
- Volunteer Preschool and Kindergarten Teacher
- Teacher Grace Church 2017-2018
- Participated in Beach Cleanup for a weekend out of the year for four years
Helped train 10 and under recreational ball leagues for softball 3 weekends out of a year (4 years) - Helped clean up community for church(North Coast Church)- paint school buildings, plant gardens for school kids, pick up trash on the street (2 years)
- Helped paint community Samoan church (Bread of Life: Areto o le Ala) and clean up grounds located in Kalihi, HI
Timeline
Human Resources Assistant
Teri Inc.
12.2023 - 08.2024
Front Desk Receptionist/Guest Services (Remote Pos
Paradise By the Sea RV Resort
08.2019 - 08.2021
Preschool Assistant Teacher
Discovery Preschool & Childcare
05.2019 - 08.2019
FedEx Ground Package Handler
Fed Ex Ground
10.2017 - 09.2018
Legoland California Resort Retail Associate
Legoland California Resort
06.2017 - 12.2018
Point of Sales Associate
Kohls Department Store
06.2015 - 01.2016
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Associate of Arts - Social And Behavioral Sciences
Palomar College
High School Diploma -
Oceanside High School