Faith Dixon
Buffalo
Summary
Offering strong interpersonal and communication skills, eager to learn and develop in care-focused environment. Brings understanding of patient needs and safety measures, contributing effective problem-solving and empathy. Ready to use and develop skills in communication and support in Direct Care Specialist role.
Experienced with providing direct care to individuals with diverse needs. Utilizes effective communication and empathy to build trust and rapport with clients. Track record of creating safe, supportive environments that promote client well-being and independence.
Overview
16
16
years of professional experience
Work History
Essential Direct Care Specialist
People Incorporated
02.2009 - Current
- Trained managers, team leaders and supervisors on team management, problem solving and overall job ethics
- Work with children, teens and adults with developmental disabilities in different aspects of their daily lives.
- Assist with life skills in personal living environments (group homes, apartments, etc.
Digital Manager
Nurah’s Nook Quality Childcare
09.2020 - 06.2022
- For all grades - digital / virtual learning assistant
- Responsible for app manipulation and functional accessibility for grade school children
- Troubleshooting and software maintenance and management
- Plan, direct, coordinate academic or nonacademic activities of preschools or childcare centers and programs, including before- and after-school care.
Contact Tracer
NY Department of Health
01.2021 - 08.2021
- Worked with a team with confidential and personal health information
- Managed caseloads and monitored symptoms of COVID-19 with constant follow up communications
- Provided emotional, technical support to staff and the clients during very toxic times
- Operated multiple IT systems such as Dayforce, Teams, Comm Care and other platforms
Education
Associates Degree -
Trocaire College
NT License -
Salon Professionals Academy
Skills
- CRM software
- MS Word
- Teams
- Excel
- Data entry platforms
- Organizational skill software
- Sound judgment
Timeline
Contact Tracer
NY Department of Health
01.2021 - 08.2021
Digital Manager
Nurah’s Nook Quality Childcare
09.2020 - 06.2022
Essential Direct Care Specialist
People Incorporated
02.2009 - Current
NT License -
Salon Professionals Academy
Associates Degree -
Trocaire College
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