Open To Work
FAITH DOCTOR
Planet Fitness
Anderson
1
Certification
10
years of professional experience
Dynamic professional with extensive experience in overseeing club operations, dedicated to ensuring seamless daily functions and enhancing member satisfaction. Proven ability to leverage strategic planning and effective team leadership to drive performance and optimize efficiency. Strong track record of adaptability in response to evolving needs, consistently maintaining high standards of service and operational excellence. Committed to fostering a positive environment that promotes engagement and loyalty among members.
Work History
Club Manager
1 Year- Led daily operations to ensure exceptional member experience and facility cleanliness.
- Developed and executed staff training programs to enhance service quality and operational efficiency.
- Implemented marketing strategies to drive membership growth and community engagement initiatives.
- Analyzed performance metrics to identify areas for improvement and optimize operational processes.
- Managed inventory control systems, ensuring optimal supply levels for gym operations.
- Oversaw compliance with health and safety regulations, promoting a safe workout environment for members.
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Assistant Club Manager
5 Years 6 Months- Maintained the highest standards of expectations and coached others in a fast-paced environment.
- Attained 95% customer retention rate through strategic relationship management.
- Resolved over 20 customer complaints per month, improving overall dash scores.
- Handle confidential information and documents with discretion and maintain their proper organization.
- Recognized for driving operational improvements and consistently achieving high performance standards in monthly inspections.
- Assisted in managing daily operations and member services to enhance customer satisfaction.
Server
3 Years- Greeted customers as they entered the establishment ensuring a welcoming work environment.
- Operated POS terminals to input customer orders, swipe credit cards, and enter cash amounts received.
- Close attention to details and comprehensive understanding of restaurant methodology and practices.
Customer Service Associate
1 Month- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives.
- Conducted research and prepared reports on various topics related to the company's operations and industry trends.
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Education
BA of Arts - Psychology
Attended
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Experience in managing budgets and deposits
Strong customer relations
Facility management
Team leadership
Certification
CPR/AED - Current
Timeline
Club Manager
Planet Fitness
08.2025 - CurrentRead More
Assistant Club Manager
Planet Fitness
02.2020 - 08.2025Read More
Customer Service Associate
Spirit Halloween Store
10.2019 - 11.2019Read More
Server
AppleBee’s
01.2017 - 01.2020Read More
Winthrop University
BA of Arts from Psychology
Read More