Faith Elmer
Pleasanton
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Dairy Queen
Jourdanton
02.2024 - Current
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff to maintain high performance standards.
- Implemented inventory control procedures to optimize stock levels.
- Ensured compliance with health and safety regulations consistently.
- Developed staff schedules to meet business demands effectively.
- Collaborated with vendors for timely supply deliveries and quality products.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Conducted regular team meetings to improve communication and workflow efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Team Member
Whataburger
Harker Heights
08.2021 - 06.2022
- Delivered excellent customer service during peak hours and busy shifts.
- Prepared food items following health and safety guidelines and company standards.
- Collaborated with team members to ensure efficient workflow and timely service.
- Maintained cleanliness of dining area and kitchen for a welcoming environment.
- Assisted in training new team members on procedures and best practices.
- Stocked supplies and organized inventory to support daily operations effectively.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
Education
04-2026
Skills
- Project management
- Customer service
- Team leadership
- Staff training
Timeline
General Manager
Dairy Queen
02.2024 - Current
Team Member
Whataburger
08.2021 - 06.2022