Faith Fantini
Orlando,FL
Summary
I’m a dependable and friendly person who enjoys helping others and creating positive experiences. I have experience in customer service, sales, and hospitality, and I’m comfortable working in fast-paced environments where communication and problem-solving are important. I take pride in being reliable, learning quickly, and staying organized, whether I’m helping customers, working with a team, or handling multiple tasks at once. I’m always looking for opportunities to grow, build new skills, and make a positive impact wherever I work.
Overview
2
2
years of professional experience
Work History
Member Representative I (MR1)
AAA Auto Club Group
Daytona Beach, Florida
07.2024 - Current
- Assisted members with membership services and account maintenance.
- Recommended and sold memberships and credit cards based on customer needs.
- Booked hotels, rental cars, vacation packages, tours, and travel reservations.
- Prepared TripTiks and provided travel planning assistance.
- Processed payments and performed cashier responsibilities accurately using POS.
- Resolved member concerns through effective communication and problem-solving skills.
- Collaborated with team members to meet performance and sales goals.
- Achieved goals for membership sales, Travel bookings and referrals to other departments.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Conferred with customers by telephone or in person to provide information and or a service.
Restaurant Team Member
Tortugas Florida Kitchen & Bar
Flagler Beach, Florida
03.2024 - 07.2024
- Followed food safety guidelines during food handling and storage.
- Maintained inventory levels by restocking supplies as needed.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Trained new staff on restaurant procedures and customer service standards.
- Assisted in taking customer orders and providing recommendations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Greeted customers and provided menus.
- Communicated clearly with kitchen staff regarding order specifics.
- Delivered food to tables in a timely manner.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05-2024
Skills
- Membership sales
- Customer service
- Payment processing
- Account management
- Travel planning
- Team collaboration
- Cross-selling techniques
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Goal achievement
- POS system
- Call center experience
- Communication skills
- Organizational skills
- Trained in Salesforce
- Service upselling
Timeline
Member Representative I (MR1)
AAA Auto Club Group
07.2024 - Current
Restaurant Team Member
Tortugas Florida Kitchen & Bar
03.2024 - 07.2024
High School Diploma -
Flagler Palm Coast High School