Faith Frazier
McDonough,GA
Summary
Well-organized customer service representative with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency in Microsoft.
Professional healthcare coordinator with strong experience in patient care management, medical administration, and healthcare compliance. Proven ability to collaborate effectively with multidisciplinary teams, ensuring seamless care coordination and positive patient outcomes. Known for adaptability and strong problem-solving skills in fast-paced environments. Expertise in patient advocacy, EHR systems, and regulatory standards.
Overview
24
24
years of professional experience
Work History
Healthcare Coordinator/ Customer Service Rep
The Loomis Company
Wyomissing, Pennsylvania‧
03.2021 - 11.2024
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Maintained a high level of professional competency by staying informed on the latest industry trends, developments, and best practices in care coordination.
- Evaluated program success using data-driven metrics to ensure continuous quality improvement initiatives were met effectively.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
Front Office Coordinator
South Point Eye Care
Lithonia, GA
12.2019 - 03.2020
- Performed administrative support tasks, including scheduling and billing , completing all duties within required timeframes.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Managed daily operations within office supporting continuous delivery of excellent services and care.
Front Desk Receptionist
Studio 6 Extended Stay
Roswell, GA
05.2009 - 08.2012
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone or email.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Health Club Services
Towson, MD
02.2002 - 09.2006
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Answered+ inbound calls per day and directed to individuals or departments.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Upheld privacy and security requirements established by regulatory agencies.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Exceeded company productivity standards on consistent basis, handling more than% of quota each day.
- Translated services for-person team to serve-speaking customer needs.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
Front Desk Receptionist
Hilton Garden Inn Hotel
Pikesville, MD
07.2000 - 10.2001
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone or email.
Education
Associate of Science - Biology
The Community College Of Baltimore County
Catonsville, MD03.2004
Skills
- Appointment scheduling
- Recordkeeping practices
- Supply ordering and inventory
- Filing expertise
- Planning and troubleshooting
- Call routing efficiency
Timeline
Healthcare Coordinator/ Customer Service Rep
The Loomis Company
03.2021 - 11.2024
Front Office Coordinator
South Point Eye Care
12.2019 - 03.2020
Front Desk Receptionist
Studio 6 Extended Stay
05.2009 - 08.2012
Customer Service Representative
Health Club Services
02.2002 - 09.2006
Front Desk Receptionist
Hilton Garden Inn Hotel
07.2000 - 10.2001
Associate of Science - Biology
The Community College Of Baltimore County