Faith Freeman
Virginia Beach,VA
Summary
Collaborative leader with a track record of fostering an engaged and empowering work culture through effective partnership with coworkers. Proven ability to build and maintain relationships with diverse stakeholders in dynamic and fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMIN & OFFICE SPECIALIST II
Sentara Virginia Beach General Hospital
Virginia Beach, VA
09.2023 - Current
- Schedules procedures for patients in a computerized scheduling system
- Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled
- Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role
- Obtaining authorization from third parties insurance companies
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Updated patient records with accurate, current insurance policy information
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Schedule Surgical Procedures
- Cpt codes
Legal Clerk II
City Of Virginia Beach Sheriff S Office
Virginia Beach, VA
02.2022 - 06.2023
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operation's
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Enhanced communication between legal team members by establishing a centralized email distribution list for case updates.
- Maintained strict confidentiality while handling sensitive client information, fostering trust among colleagues and clients.
- Improved case management efficiency by maintaining an up-to-date database of client information.
Customer Support Specialist
Alorica
Virginia Beach, VA
12.2018 - 04.2021
- Through phone, email, online chat, or social media to customers who have questions, concerns, or confusion about their electricity bills
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Collaborated with other departments to resolve issues efficiently, improving overall company performance metrics
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Conducted regular training sessions for new team members, promoting best practices in customer support operations
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Child Care Worker
AMBERLEY CHILD CARE
Virginia Beach, VA
07.2016 - 10.2017
- Responsible for planning and implementing age-appropriate activities, maintaining records of children's progress, and communicating with parents about their child's development
- Preparing snacks and lunch meals
- Communicating with parents.
Education
Associate's degree - Human Services
Purdue University Global
West Lafayette, INVocational school - Medical Assisting
Tidewater Medical Training
Virginia Beach, VA07.2024
Vocational school - Phlebotomy
Tidewater Medical Training
Virginia Beach, VA10.2022
High School Diploma -
Lakeland High School
Suffolk, VA06.2016
Skills
- Patient Registration Insurance
- Appointment Scheduling Insurance verifying
- Time management
- Communication skills
- Office experience
- Epic
- Patient care
- HIPPA
- Administrative experience
- Typing
- Medical coding
- ICD coding
- Medical record's
- Behavioral Health
- Medical Coordination
- Administrative tasks
- Mail handling
- Typing Speed
- Mail Processing
Certification
- BLS Certification, 07/01/23, 07/01/25
- CPR Certification, 08/01/23, 10/01/25
- Certified Phlebotomy Technician, 08/01/22, 10/01/22
Timeline
ADMIN & OFFICE SPECIALIST II
Sentara Virginia Beach General Hospital
09.2023 - Current
Legal Clerk II
City Of Virginia Beach Sheriff S Office
02.2022 - 06.2023
Customer Support Specialist
Alorica
12.2018 - 04.2021
Child Care Worker
AMBERLEY CHILD CARE
07.2016 - 10.2017
Associate's degree - Human Services
Purdue University Global
Vocational school - Medical Assisting
Tidewater Medical Training
Vocational school - Phlebotomy
Tidewater Medical Training
High School Diploma -
Lakeland High School